topic Re: OFF LINE ACCESS in iOS (iPhone, iPad)

OFF LINE ACCESS

jtennant — Wed, 24 Aug 2016 13:26:05 GMT

I am really dissapointed in this off line acces that spotify has i was recently up at my cottage and i had downloaded hundreds of songs to my phone and when i went out on the boat i was not able to access the songs i don't have data on my phone so im really not sure how to deal with this situation if anyone can suggest something that will help it would be appreciated.

Re: OFF LINE ACCESS

Bearfootrecords — Wed, 24 Aug 2016 14:17:05 GMT

If the songs have downloaded and the playlist is set to offline you definitely shouldn't need your date. Is the playlist on spotify marked as offline? It'll be highlighted green if it is and your phone should start telling you it's accepting the download.

If that's all gone to plan then I'd suggest flagging it as a bug here and contacting Spotify care directly.

Contact - https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

If this post solved your issue - Accept it as a solution. If you like my post - Please add likes to it.

Re: OFF LINE ACCESS

Bearfootrecords — Wed, 24 Aug 2016 14:18:37 GMT

This might help though: https://community.spotify.com/t5/Spotify-Community-Blog/Post-of-the-Week-Downloading-playlists-on-iPhone/ba-p/1046090

Also, I read before that if your phone doesn't have enough storage on it it won't download. How much free space do you have?