topic Re: iOS 10 - Issue with Spotify for Iphone in iOS (iPhone, iPad)

iOS 10 - Issue with Spotify for Iphone

bashnz — Mon, 19 Sep 2016 02:00:45 GMT

Hi Team

I connect to Spotify via Lightning Cable in my vehicle and any music I want to listen to is cached as I use Spotify Premium.

The issue happening now is if the network changes in any way when listening to any song on Spotify (eg, 4G to 3G, 3G to no Signal, 3G to Wireless) audio from spotify is shown to stop and then restart (The play icon goes to pause and then goes back to play). This happens regardless of whether a song or album has been downloaded to the phone or not. Its quite annoying as it disrupts the playback of a song when the network type changes (and here in NZ depending on where you are it can change alot).

Please advise.

Re: iOS 10 - Issue with Spotify for Iphone

OviiiOne — Mon, 19 Sep 2016 16:33:54 GMT

Hello @bashnz, welcome to the Spotify Community!

I suggest a clean reinstallation (https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify/) of the Spotify app.

If you're still having issues after the reinstall when the network changes, please let me know.

Re: iOS 10 - Issue with Spotify for Iphone

bashnz — Tue, 20 Sep 2016 20:07:54 GMT

Well I uninstalled Spotify from my iPhone as per the support instructions and reinstalled, unfortunately the same behaviour still occurs. Any other ideas?

Re: iOS 10 - Issue with Spotify for Iphone

bashnz — Tue, 20 Sep 2016 20:07:55 GMT

Well I uninstalled Spotify from my iPhone as per the support instructions and reinstalled, unfortunately the same behaviour still occurs. Any other ideas?

Re: iOS 10 - Issue with Spotify for Iphone

OviiiOne — Wed, 21 Sep 2016 09:22:40 GMT

I'll ask you to restart your phone by pressing Home + Lock for 10 seconds.

Let me know if after that you're still having problems.

Re: iOS 10 - Issue with Spotify for Iphone

Moonbaby1984 — Sat, 24 Sep 2016 00:06:29 GMT

Can't download it at the AppStore. It's stuck. Tried everything, still won't work. it's always like that

Re: iOS 10 - Issue with Spotify for Iphone

bashnz — Tue, 27 Sep 2016 19:35:40 GMT

Hi

Unfortunately not, although I can't see the icon change to pause and play anymore, audio out gets disrupted when the signal changes from 3G to 4G or wireless. As previously mentioned audio is being delivered via the lightning port and not the audio jack of the iPhone 6. Yes I have changed cables in case of a cable fault.