topic Re: Spotify App keeps crashing. in iOS (iPhone, iPad)

Spotify App keeps crashing.

gmehw — Thu, 13 Oct 2016 04:02:32 GMT

I have an iPhone 6s and sometime within the last week my Spotify app started playing up. Normally it randomly happens when I'm listening to music and it'll stop and I'll have to click back into the app. I tried updating the Spotify app but that hasn't improved the situation. In fact it has been happening more frequently, please help!

Hopefully there is a solution to this since I am paying for this app.

Re: Spotify App keeps crashing.

marlonsphere — Thu, 13 Oct 2016 04:31:08 GMT

Hi gmehw. Welcome to the Spotify Community!

Looks like Adam has given a few steps to troubleshoot this issue you're experiencing. Here are the steps (this can be located here😞

If Spotify is crashing or stopping midway through a track, try the following:

-- Hold the Home and Lock buttons together for 10 seconds to restart your device.

-- Connect to a different network and see if the problems persist.

-- Perform a clean reinstallation.

Thanks,

marlonespi

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Re: Spotify App keeps crashing.

gmehw — Fri, 14 Oct 2016 02:49:44 GMT

Thank you for such a quick reply! I will try what you suggested and see if that helps. Thanks again!