topic Re: Log in issue in iOS (iPhone, iPad)

Log in issue

Lwarrenhky — Fri, 14 Oct 2016 01:54:33 GMT

I can't log in on my iPhone app because Spotify gives message that "You can only use Spotify abroad for 14 days". I've never been out of the US. I can login on the web.
Please help.
Thanks
Lee

Re: Log in issue

Algee — Fri, 14 Oct 2016 03:05:50 GMT

Hi there,

Try reinstalling the Spotify app. Please make sure you're not using VPN or proxy network. If possible, try to connect to another network (another wifi or 3G/4G).

Re: Log in issue

TakeMyRice — Fri, 14 Oct 2016 03:52:34 GMT

Hey Lwarrenhky,

Have you logged in on your iphone before?

also maybe try turning on your location, maybe it will help find where you are.

Also there could be the posibility that someone has loged in on your account somewhere overseas. Might be wrong but maybe change your password just to be safe.

Re: Log in issue

Lwarrenhky — Fri, 14 Oct 2016 14:04:13 GMT

Reinstalled
Turned vpn off
On LTE network
Same message about being abroad

Re: Log in issue

Lwarrenhky — Sun, 23 Oct 2016 02:51:00 GMT

Tried this & it didn't work. I'm giving up on Spotify.