https://community.spotify.com/t5/iOS-iPhone-iPad/Local-Files-Won-t-sync-to-iPone/m-p/1484090#M66803 <P><FONT color="#000000">Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/7872928">@IslaView</a>!</FONT></P> <P>&nbsp;</P> <P><FONT color="#000000">Thanks for reaching out to the Spotify Community. We'd like to help.&nbsp;</FONT></P> <P>&nbsp;</P> <P><FONT color="#000000"><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Try the following troubleshooting steps: \n- Reinstall both devices.\n- Follow the steps from the support article: https://support.spotify.com/using_spotify/collect_music/listen-to-local-files/\n- Make sure the app is open and active on both devices\n- Ensure both devices connected to the same WiFi\n- Ask the user to check for any firewalls/antiviruses that could be affecting this\n- Use a different WiFi connection\n- Add the local files to a brand new playlist\n- Try the test account.\n\nIf they still don't sync, leave a note with devices/OS/app versions, tell the user we're looking into it, add tag, snooze for 5 mins and send to L3.\n\nL3 - Add info to JIRA.&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">In this case, follow these steps:&nbsp;<BR /></SPAN></FONT></P> <P>&nbsp;</P> <OL> <LI><FONT color="#000000">Reinstall both devices. <A href="https://support.spotify.com/using_spotify/troubleshooting2/reinstallation-of-spotify/" target="_self">Here's how</A>.&nbsp;</FONT></LI> <LI><FONT color="#000000"><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Try the following troubleshooting steps: \n- Reinstall both devices.\n- Follow the steps from the support article: https://support.spotify.com/using_spotify/collect_music/listen-to-local-files/\n- Make sure the app is open and active on both devices\n- Ensure both devices connected to the same WiFi\n- Ask the user to check for any firewalls/antiviruses that could be affecting this\n- Use a different WiFi connection\n- Add the local files to a brand new playlist\n- Try the test account.\n\nIf they still don't sync, leave a note with devices/OS/app versions, tell the user we're looking into it, add tag, snooze for 5 mins and send to L3.\n\nL3 - Add info to JIRA.&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Make sure both devices are connected to the same WiFi</SPAN></FONT></LI> <LI><FONT color="#000000"><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Try the following troubleshooting steps: \n- Reinstall both devices.\n- Follow the steps from the support article: https://support.spotify.com/using_spotify/collect_music/listen-to-local-files/\n- Make sure the app is open and active on both devices\n- Ensure both devices connected to the same WiFi\n- Ask the user to check for any firewalls/antiviruses that could be affecting this\n- Use a different WiFi connection\n- Add the local files to a brand new playlist\n- Try the test account.\n\nIf they still don't sync, leave a note with devices/OS/app versions, tell the user we're looking into it, add tag, snooze for 5 mins and send to L3.\n\nL3 - Add info to JIRA.&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Check for any firewalls/antiviruses that could be affecting this.<BR /></SPAN></FONT></LI> <LI><FONT color="#000000">Try a different WiFi connection.&nbsp;</FONT></LI> </OL> <P><FONT color="#000000"><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Try the following troubleshooting steps: \n- Reinstall both devices.\n- Follow the steps from the support article: https://support.spotify.com/using_spotify/collect_music/listen-to-local-files/\n- Make sure the app is open and active on both devices\n- Ensure both devices connected to the same WiFi\n- Ask the user to check for any firewalls/antiviruses that could be affecting this\n- Use a different WiFi connection\n- Add the local files to a brand new playlist\n- Try the test account.\n\nIf they still don't sync, leave a note with devices/OS/app versions, tell the user we're looking into it, add tag, snooze for 5 mins and send to L3.\n\nL3 - Add info to JIRA.&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">If that doesn't work, let us know the Spotify version you're rocking. We'll check <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></SPAN></FONT></P> <P>&nbsp;</P> <P><FONT color="#000000"><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Try the following troubleshooting steps: \n- Reinstall both devices.\n- Follow the steps from the support article: https://support.spotify.com/using_spotify/collect_music/listen-to-local-files/\n- Make sure the app is open and active on both devices\n- Ensure both devices connected to the same WiFi\n- Ask the user to check for any firewalls/antiviruses that could be affecting this\n- Use a different WiFi connection\n- Add the local files to a brand new playlist\n- Try the test account.\n\nIf they still don't sync, leave a note with devices/OS/app versions, tell the user we're looking into it, add tag, snooze for 5 mins and send to L3.\n\nL3 - Add info to JIRA.&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Let us know if you have any other questions. We'll be here for you.&nbsp;</SPAN></FONT></P> <P>&nbsp;</P> <P><FONT color="#000000"><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Try the following troubleshooting steps: \n- Reinstall both devices.\n- Follow the steps from the support article: https://support.spotify.com/using_spotify/collect_music/listen-to-local-files/\n- Make sure the app is open and active on both devices\n- Ensure both devices connected to the same WiFi\n- Ask the user to check for any firewalls/antiviruses that could be affecting this\n- Use a different WiFi connection\n- Add the local files to a brand new playlist\n- Try the test account.\n\nIf they still don't sync, leave a note with devices/OS/app versions, tell the user we're looking into it, add tag, snooze for 5 mins and send to L3.\n\nL3 - Add info to JIRA.&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Sophia,&nbsp;</SPAN></FONT></P> Sat, 29 Oct 2016 23:30:50 GMT user-removed 2016-10-29T23:30:50Z https://community.spotify.com/t5/iOS-iPhone-iPad/Local-Files-Won-t-sync-to-iPone/m-p/1481777#M66689 <P>I have local files downloaded onto my computer that are on a playlist I can access on my iPhone and computer. I even have the playlist downloaded on my phone. However, I can not play the local files&nbsp;from my phone. I followed the directions to sync the songs to my phone but I can not find the option for "offline sync" that the spotiy directions say to use. Can anyone help?</P> Thu, 27 Oct 2016 05:32:30 GMT https://community.spotify.com/t5/iOS-iPhone-iPad/Local-Files-Won-t-sync-to-iPone/m-p/1481777#M66689 IslaView 2016-10-27T05:32:30Z https://community.spotify.com/t5/iOS-iPhone-iPad/Local-Files-Won-t-sync-to-iPone/m-p/1484090#M66803 <P><FONT color="#000000">Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/7872928">@IslaView</a>!</FONT></P> <P>&nbsp;</P> <P><FONT color="#000000">Thanks for reaching out to the Spotify Community. We'd like to help.&nbsp;</FONT></P> <P>&nbsp;</P> <P><FONT color="#000000"><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Try the following troubleshooting steps: \n- Reinstall both devices.\n- Follow the steps from the support article: https://support.spotify.com/using_spotify/collect_music/listen-to-local-files/\n- Make sure the app is open and active on both devices\n- Ensure both devices connected to the same WiFi\n- Ask the user to check for any firewalls/antiviruses that could be affecting this\n- Use a different WiFi connection\n- Add the local files to a brand new playlist\n- Try the test account.\n\nIf they still don't sync, leave a note with devices/OS/app versions, tell the user we're looking into it, add tag, snooze for 5 mins and send to L3.\n\nL3 - Add info to JIRA.&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">In this case, follow these steps:&nbsp;<BR /></SPAN></FONT></P> <P>&nbsp;</P> <OL> <LI><FONT color="#000000">Reinstall both devices. <A href="https://support.spotify.com/using_spotify/troubleshooting2/reinstallation-of-spotify/" target="_self">Here's how</A>.&nbsp;</FONT></LI> <LI><FONT color="#000000"><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Try the following troubleshooting steps: \n- Reinstall both devices.\n- Follow the steps from the support article: https://support.spotify.com/using_spotify/collect_music/listen-to-local-files/\n- Make sure the app is open and active on both devices\n- Ensure both devices connected to the same WiFi\n- Ask the user to check for any firewalls/antiviruses that could be affecting this\n- Use a different WiFi connection\n- Add the local files to a brand new playlist\n- Try the test account.\n\nIf they still don't sync, leave a note with devices/OS/app versions, tell the user we're looking into it, add tag, snooze for 5 mins and send to L3.\n\nL3 - Add info to JIRA.&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Make sure both devices are connected to the same WiFi</SPAN></FONT></LI> <LI><FONT color="#000000"><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Try the following troubleshooting steps: \n- Reinstall both devices.\n- Follow the steps from the support article: https://support.spotify.com/using_spotify/collect_music/listen-to-local-files/\n- Make sure the app is open and active on both devices\n- Ensure both devices connected to the same WiFi\n- Ask the user to check for any firewalls/antiviruses that could be affecting this\n- Use a different WiFi connection\n- Add the local files to a brand new playlist\n- Try the test account.\n\nIf they still don't sync, leave a note with devices/OS/app versions, tell the user we're looking into it, add tag, snooze for 5 mins and send to L3.\n\nL3 - Add info to JIRA.&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Check for any firewalls/antiviruses that could be affecting this.<BR /></SPAN></FONT></LI> <LI><FONT color="#000000">Try a different WiFi connection.&nbsp;</FONT></LI> </OL> <P><FONT color="#000000"><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Try the following troubleshooting steps: \n- Reinstall both devices.\n- Follow the steps from the support article: https://support.spotify.com/using_spotify/collect_music/listen-to-local-files/\n- Make sure the app is open and active on both devices\n- Ensure both devices connected to the same WiFi\n- Ask the user to check for any firewalls/antiviruses that could be affecting this\n- Use a different WiFi connection\n- Add the local files to a brand new playlist\n- Try the test account.\n\nIf they still don't sync, leave a note with devices/OS/app versions, tell the user we're looking into it, add tag, snooze for 5 mins and send to L3.\n\nL3 - Add info to JIRA.&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">If that doesn't work, let us know the Spotify version you're rocking. We'll check <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></SPAN></FONT></P> <P>&nbsp;</P> <P><FONT color="#000000"><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Try the following troubleshooting steps: \n- Reinstall both devices.\n- Follow the steps from the support article: https://support.spotify.com/using_spotify/collect_music/listen-to-local-files/\n- Make sure the app is open and active on both devices\n- Ensure both devices connected to the same WiFi\n- Ask the user to check for any firewalls/antiviruses that could be affecting this\n- Use a different WiFi connection\n- Add the local files to a brand new playlist\n- Try the test account.\n\nIf they still don't sync, leave a note with devices/OS/app versions, tell the user we're looking into it, add tag, snooze for 5 mins and send to L3.\n\nL3 - Add info to JIRA.&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Let us know if you have any other questions. We'll be here for you.&nbsp;</SPAN></FONT></P> <P>&nbsp;</P> <P><FONT color="#000000"><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Try the following troubleshooting steps: \n- Reinstall both devices.\n- Follow the steps from the support article: https://support.spotify.com/using_spotify/collect_music/listen-to-local-files/\n- Make sure the app is open and active on both devices\n- Ensure both devices connected to the same WiFi\n- Ask the user to check for any firewalls/antiviruses that could be affecting this\n- Use a different WiFi connection\n- Add the local files to a brand new playlist\n- Try the test account.\n\nIf they still don't sync, leave a note with devices/OS/app versions, tell the user we're looking into it, add tag, snooze for 5 mins and send to L3.\n\nL3 - Add info to JIRA.&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Sophia,&nbsp;</SPAN></FONT></P> Sat, 29 Oct 2016 23:30:50 GMT https://community.spotify.com/t5/iOS-iPhone-iPad/Local-Files-Won-t-sync-to-iPone/m-p/1484090#M66803 user-removed 2016-10-29T23:30:50Z