topic Re: Randomly stops playing in iOS (iPhone, iPad)

Randomly stops playing

dusics95 — Sat, 12 Nov 2016 13:43:06 GMT

I'm on the premium trial and I'm really satisfied, except for this bug that on iOS sometimes spotify randomly stops playing. Any known fix?

Re: Randomly stops playing

crematedman — Sun, 13 Nov 2016 00:39:23 GMT

hey there @dusics95

first i'd suggest you uninstall the app, restart your device(s) and then re-install.
next, you can sign out of all devices here.
clear the cache for the app.
try listening on a different ios device to see if the same problem occurs.

Re: Randomly stops playing

dusics95 — Sun, 13 Nov 2016 06:50:21 GMT

Thanks, but how do you clear the cashe?

Re: Randomly stops playing

crematedman — Sun, 13 Nov 2016 08:19:56 GMT

@dusics95 for the time being, this app is very useful for clearing up residual files from uninstalled apps - http://www.technewstoday.com/26831-clear-cache-on-your-apple-iphone-or-ipad-heres-how/

there is a live idea for a manual 'clear cache' button, like there is on android. it's being monitored by the ideas and content team! add your vote here:

https://community.spotify.com/t5/Live-Ideas/Create-a-quot-clear-cache-quot-button-under-settings-iOS/idi-p/670492