topic Re: iPad app keeps crashing!!! in iOS (iPhone, iPad)

iPad app keeps crashing!!!

badanimegrl — Wed, 16 Nov 2016 01:41:47 GMT

I've never had this issue before, until today, I've restarted my iPad (yes a force restart) and I've even updated to the the latest IOS update 10.1.1 and still nothing. It won't even stay open for more than 5 secs....please help!

Re: iPad app keeps crashing!!!

Catee — Wed, 16 Nov 2016 02:22:20 GMT

Hi,

Welcome to Spotify!

Have you tried reinstalling Spotify?

Cate

Re: iPad app keeps crashing!!!

badanimegrl — Wed, 16 Nov 2016 02:24:00 GMT

Yes, several times now, for over an hour.

Re: iPad app keeps crashing!!!

Catee — Wed, 16 Nov 2016 02:27:39 GMT

Hmph.

That's weird!

Are you using Spotify Premium?

Re: iPad app keeps crashing!!!

badanimegrl — Wed, 16 Nov 2016 02:29:32 GMT

Yep.... 😞

Re: iPad app keeps crashing!!!

Catee — Wed, 16 Nov 2016 02:34:22 GMT

This may seem crazy, but it's worked for some people.

In the 5 seconds that you have, please try to go to your settings and toggle offline mode. If it closes too fast after repeated tries, let me know.

Cate

Re: iPad app keeps crashing!!!

badanimegrl — Wed, 16 Nov 2016 02:52:21 GMT

I tried this, but it won't even stay open long enough for me to even change the settings. I currently have a premium student account, I've thought about creating a new account but I don't want to end up paying for two different accounts....I just keep restarting and uninstalling and reinstalling the app...and still nothing.

Re: iPad app keeps crashing!!!

Catee — Wed, 16 Nov 2016 02:59:57 GMT

Hi,

I guess I'm all out of Ideas.

I would suggest contacting Spotify. You can do this in a few different ways:

Twitter (@SpotifyCares)
Facebook (SpotifyCares)
E-mailing (support@spotify.com - if you get an automated e-mail back and it says no-reply, reply anyway. Somebody will surely get back to you.)
Submitting a support ticket

Cate

Re: iPad app keeps crashing!!!

badanimegrl — Wed, 16 Nov 2016 03:17:59 GMT

Ok thank you!

Re: iPad app keeps crashing!!!

Catee — Wed, 16 Nov 2016 23:09:30 GMT

You're welcome!

Cate

Re: iPad app keeps crashing!!!

Opatsut — Wed, 16 Nov 2016 21:41:49 GMT

Have you tried re-installing the app? If not do that. If that dosen't work then try Factory reset your Ipad