topic Re: Downloaded songs turned gray after turning internet connection off; premium in iOS (iPhone, iPad)

Downloaded songs turned gray after turning internet connection off; premium

4thwolf — Thu, 17 Nov 2016 16:17:52 GMT

Checking this app out and I'm on premium trial. Downloaded the songs so that it will be available offline but after i turn off my internet connection all downloaded music turned gray and i'm unable to play them offline yet it consumes a huge amount of disk space. Also tried reinstalling the app but to no success. Now i'm having second thoughts of subscribing to premium after my free trial ends. I'm using ios 10.0.2 on iphone 6s.

Re: Downloaded songs turned gray after turning internet connection off; premium

MartinStoichkov — Thu, 17 Nov 2016 16:35:04 GMT

Did you use SD card?

If you use, I think I found a sollution for you here

https://community.spotify.com/t5/Android/Premium-account-but-can-t-play-songs-offline/m-p/827151#M30446

Re: Downloaded songs turned gray after turning internet connection off; premium

4thwolf — Thu, 17 Nov 2016 17:03:54 GMT

I'm using iphone 6s sir

Re: Downloaded songs turned gray after turning internet connection off; premium

abilea — Fri, 18 Nov 2016 00:41:18 GMT

Maybe this will help?

1. Uninstall Spotify

2. Reset your iphone by holding the home + power button until it shuts off

3. Install spotify

4. Download your playlist again

Re: Downloaded songs turned gray after turning internet connection off; premium

4thwolf — Fri, 18 Nov 2016 02:16:45 GMT

Reset done and reinstall done but it still won't play 😞 Anyone having trouble or having issues same as mine?

Re: Downloaded songs turned gray after turning internet connection off; premium

abilea — Fri, 18 Nov 2016 02:58:36 GMT

Do the songs play when you turn off the offline option?

Re: Downloaded songs turned gray after turning internet connection off; premium

Max_Hutchens — Fri, 18 Nov 2016 23:21:21 GMT

I just had the same exact problem and I solved it by first freeing up space on my iPhone. Then I undownloaded the playlist from my phone and deleted the app. Then I redownloaded the app, downloaded the playlist again and it worked.