topic Horrible Customer Service in iOS (iPhone, iPad)

Horrible Customer Service

l_kelley5491 — Mon, 21 Nov 2016 23:20:52 GMT

Why is the only way to get any sort of customer service via Twitter messaging? It is absolutely ridiculous that there is no phone line you can call with a question. I have now waited 9 hours for a question to be resolved, still with no resolution. There should at the very least be an email option.

Re: Horrible Customer Service

MaryS — Thu, 24 Nov 2016 00:31:46 GMT

Hi there,

Sorry to hear you feel that way, but sadly we don't have phone support. You can send us an email here, and we're happy to help 🙂

Re: Horrible Customer Service

user-removed — Fri, 25 Nov 2016 21:13:15 GMT

What is the best way to report track metadata errors? I have reported the same issue a number of times via email and it has never been fixed. Every time I check back in they say they have nothing to tell me. Is there some secret path to the customer service division that will actually do something about issues customers report?