topic Re: Problem with artics in iOS (iPhone, iPad)

Problem with artics

zdenekkoutsky — Sun, 27 Nov 2016 21:04:58 GMT

Hello Spotify.
I've got a Premium Account and I listen music every single day on my iPhone. So, I have a problem with some artics. For example, I can't find KC Rebell etc. Why? Same problem had ItaloBrothers, but now is everything ok. I'm from the Czech republic. Please, check it out and help me. Thank you!

Re: Problem with artics

Jacob — Sun, 27 Nov 2016 22:09:02 GMT

The problem is that some regions of Spotify don't have the same artists available to listen to as others, due to contracting details. For example, I live in Germany and can't access some artists that I know some of my friends in America can. It all just depends on where you live. Different regions have different artists.

Re: Problem with artics

zdenekkoutsky — Mon, 28 Nov 2016 10:29:54 GMT

Thanks for your answer. Can I change a region? For example: I'm from Czech, so I change it on Germany..
Btw..I'm sorry for my English. I wrote "artics" but I thought "artists". 😄

Re: Problem with artics

Jacob — Mon, 28 Nov 2016 12:25:57 GMT

You can change your region by changing the address linked with your Premium payment option, but Spotify will catch this and after two weeks you won't be able to access your account until you change your address back to where you live.

Don't worry about your English, it is very understandable 🙂

Re: Problem with artics

zdenekkoutsky — Mon, 28 Nov 2016 19:50:39 GMT

Oh no, but why? I mean, why Spotify doesn't available all artists? I'm not happy with it 😞
So, I pay Premium Account every month and I listen some artists on YouTube, haha.
Ok, never mind.

Re: Problem with artics

Jacob — Mon, 28 Nov 2016 21:09:18 GMT

Yeah, unfortunately that pretty much happens. Luckily it isn't for all artists, only a few.