topic Re: Over charged in iOS (iPhone, iPad)

Over charged

rivasn-us — Fri, 02 Dec 2016 05:24:49 GMT

I have gotten charged twice this month. I am a student and I got charged $4.99 as well as $9.99 for this month. I was wondering if I could get the $9.99 refunded?

Re: Over charged

Maxim — Fri, 02 Dec 2016 15:17:08 GMT

Hey @rivasn-us,

Please take a look at this support article about Spotify's Refund policy: https://support.spotify.com/account_payment_help/managing_payments/refund-policy/

Thanks 🙂

Re: Over charged

rivasn-us — Sun, 11 Dec 2016 22:23:46 GMT

This did not solve my problem. I have been charged $9.99 and $4.99 this month, as a result I was wrongly charged, over charged, and double charged. I currently a college student (which was confirmed through Spotify) so the rate should be at $4.99 per month. I would like to be reimbursed my $9.99 or have it spilt and put towards two months of my premium account.

Re: Over charged

Maxim — Sun, 11 Dec 2016 22:31:32 GMT

I'm not a Spotify employee so I can't really do anything other than directing you to that support article. You may contact the support team through the contact form linked in that support article.

Thanks.