topic Re: Switched from android to iphone in iOS (iPhone, iPad)

Switched from android to iphone

Nkaiser23 — Sat, 10 Dec 2016 16:15:45 GMT

I've had Spotify premium for a long time on my galaxy s5. Just recently I upgraded to an iPhone 7. I downloaded Spotify app and logged in as I always do but my account is completely blank (none of my music no playlists) and I'm not getting premium, stuck listening to commercials even though I'm still paying. How can I get my account back?

Re: Switched from android to iphone

Nico — Sat, 10 Dec 2016 16:52:23 GMT

Hey @Nkaiser23! Welcome to the Spotify Community. ^^

You most likely logged into an additional account you didn’t know you have. Don’t worry; unless you’ve applied a payment method to it at some point, this account is not costing you anything.

What to do: To get to the account you’re used to, log out of the “empty” account and log in again but, this time, use just your Spotify username, not your email address.

Let us know if that helps, thanks! ^^

Peace

Re: Switched from android to iphone

Nkaiser23 — Mon, 26 Dec 2016 19:33:12 GMT

That was it! I was using my email instead of my username! Thank you so much!