topic Family plan code? Never received a code in iOS (iPhone, iPad)

Family plan code? Never received a code

Jeweleryjulie — Thu, 15 Dec 2016 15:08:40 GMT

I have upgraded to family plan. Invited my son as it instructs. He goes to join and asks for a code. I was not sent a code where do I find this code ??? Please help. Not very user friendly at all

Re: Family plan code? Never received a code

Hubo — Thu, 15 Dec 2016 16:08:45 GMT

Hey @Jeweleryjulie! Welcome to the community!

The code should be in the email that was sent to your son. Can you ask your son if he can find it there?

Thanks, have a nice day! 🙂

Re: Family plan code? Never received a code

xiamariahuata — Fri, 23 Dec 2016 20:54:58 GMT

The same is happening to me an it is not in the email that was sent to my partner

Re: Family plan code? Never received a code

Hubo — Sat, 24 Dec 2016 12:45:26 GMT

Hey @xiamariahuata! Welcome to the community!

Can you send over a screenshot of the e-mail? You can blur out any private information.

Happy holidays!