topic Re: iPhone Overseas error in iOS (iPhone, iPad)

iPhone Overseas error

calvin16373 — Fri, 16 Dec 2016 07:30:25 GMT

I have a premium account and use the service across several devices however I can't log in to Spotify on my iPhone. Every time I try I get a message saying Spotify is only valid overseas for 14 days. The account is australian and the phone is australian so I don't understand the issue. I've tried deleting the app and restarting but to no avail. Ideas?

Re: iPhone Overseas error

Jacob — Fri, 16 Dec 2016 07:40:33 GMT

Hey @calvin16373, welcome to the Spotify Community!

Is there a chance you are using a VPN on your phone? That would miscommunicate your location with Spotify and cause it to think you are abroad.

If you aren't sure, go to https://www.maxmind.com/en/locate-my-ip-address on your phone and tell me what it says your location is.

Hopefully this problem shouldn't be too hard to fix 🙂

Re: iPhone Overseas error

calvin16373 — Fri, 16 Dec 2016 07:46:30 GMT

It says Australia.

Re: iPhone Overseas error

Jacob — Fri, 16 Dec 2016 09:28:14 GMT

@calvin16373,

Okay, could you tell me where your Spotify account says you are located?

Re: iPhone Overseas error

SnijSpotify — Fri, 16 Dec 2016 12:25:56 GMT

Does this mean we can't use Spotify when we are abroad?

What about holidays?

Re: iPhone Overseas error

Jacob — Fri, 16 Dec 2016 12:28:44 GMT

@SnijSpotify,

Yeah, you cannot use Spotify Free abroad for more than 14 days, but Spotify Premium can be used abroad unrestricted. For more information, check out this link: https://support.spotify.com/account_payment_help/account_settings/travel-with-spotify/

Happy listening 🙂

Re: iPhone Overseas error

SnijSpotify — Fri, 16 Dec 2016 12:30:38 GMT

Ah, I have premium, thanks.