topic Extremely high data usage in iOS (iPhone, iPad)

Extremely high data usage

LCUM — Sun, 18 Dec 2016 23:35:19 GMT

About 2 months ago I noticed that Spotify was using a lot of cellular data on my iPhone, it actually ate up about 6 GBs of data in 3 days without any usage other than my drive to and from work. After this I turned off the cellular data for the app and download all of my playlists on wifi.

Yesterday I decided to give it a try again while I was at the gym, and it went from 196MBs to 478 in less than an hour.

How do I fix this?

Re: Extremely high data usage

MartinStoichkov — Mon, 19 Dec 2016 09:28:10 GMT

Hello there @LCUM, welcome to the community!

If you`re on Spotify Premium, you might have selected higher quality streaming for your music. Check this by going to Settings - Music Quality - Streaming - and change it to normal, if its higher.

Re: Extremely high data usage

LCUM — Mon, 26 Dec 2016 23:09:59 GMT

Thanks for the reply Martin, but I already did that, it's always been set on normal.

I've also deleted and reinstalled the app on my phone but it hasn't solved the issue 😕

Re: Extremely high data usage

MartinStoichkov — Mon, 26 Dec 2016 23:22:46 GMT

Hey back @LCUM, that looks strange.

You can post an Ongoing Issue then, as there are more likely someone of the Spotify staff, who are responsible for this to take a look at this issue and help you. Don`t forget to provide details for your phone and app version when posting it:

1. Exact Device (e.g. iPhone 5S)

2. Exact operating system (e.g. iOS 8.3)

3. Spotify app version installed (2.2.0)

Anyway, if you want to listen without charges of your data, you can set Spotify to Offline mode, then you`ll be able to play only your downloaded tracks, without any usage of your celluar.

Spotify > Settings > Offline Mode (switch it on)

Re: Extremely high data usage

user-removed — Tue, 27 Dec 2016 19:26:51 GMT

Look at this topic: https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyiOS/thread-id/66960/page/1

and mine: https://community.spotify.com/t5/Ongoing-Issues/High-data-usage-offline-playlist/idi-p/1536785

Seems like an old problem (just search about it), and no one is doing anything to fix it!!!