topic Re: problem with logging to iphone in iOS (iPhone, iPad)

problem with logging to iphone

NinaFo — Wed, 21 Dec 2016 09:45:13 GMT

Hello, I have Spotify Premium and I´m logginf with FB account, Desktop is ok, but mobile app (iphone 5) can´t identify me as a Premium user neither have all settings, I can found on desktop account. I also remove offline device (only iphone) from my account. Could you help me pls? Thanks

Re: problem with logging to iphone

MartinStoichkov — Wed, 21 Dec 2016 14:00:58 GMT

Hey @NinaFo, welcome to the Community!

Please read this FAQ about troubles with logging in - Problems logging in

Also make sure that you`re logging in with the correct details/username that is used for your Premium

Possible sollution here is to change your password for facebook (or your premium account), then try to log in again in Spotify with your facebook details (or with the Premium account details), or just log out from the app and log back in.

Re: problem with logging to iphone

NinaFo — Wed, 21 Dec 2016 11:53:37 GMT

Thanks, I solved it with creating password for device and login via different account than Facebook.