topic Re: iPhone app crash in iOS (iPhone, iPad)

iPhone app crash

Belle4567 — Sun, 08 Jan 2017 08:01:04 GMT

Hello, when I play music through my iPhone, usually in the car, connected to the radio by an aux cord the app will crash/ shut down randomly. It does it almost every day, and I don't know how to stop it.

suggestions?

Re: iPhone app crash

ErikG — Sun, 08 Jan 2017 10:06:49 GMT

Hi.

Could you try to reinstall the app? Here's how:
https://support.spotify.com/using_spotify/troubleshooting2/reinstallation-of-spotify/

If that won't work could you give information on iOS and app version?

Re: iPhone app crash

fitriamirrol — Sun, 08 Jan 2017 17:32:04 GMT

@ErikG wrote:
Hi.

Could you try to reinstall the app? Here's how:
https://support.spotify.com/using_spotify/troubleshooting2/reinstallation-of-spotify/

If that won't work could you give information on iOS and app version?

Hi, I'm having the same problem – it crashes even when I don't play it through Bluetooth in my car.

Would re-installing the app mean I'll have to redownload all the songs on my phone that I have in my music library?

Re: iPhone app crash

ErikG — Sun, 08 Jan 2017 18:03:13 GMT

Yes you will need to redownload the songs.