topic Re: Premium in iOS (iPhone, iPad)

Premium

Crystalcrum — Fri, 13 Jan 2017 01:55:02 GMT

I just aid my premium, but it's still saying free

Re: Premium

makayla_2 — Fri, 13 Jan 2017 02:02:54 GMT

Hi, Im having the same problem. I paid through Itunes and it shows up that i had paid for a whole month yet my spotify isnt working. it hasnt even given me a reciet. i have no clue what to do i have tried logging in and out again but nothing is working. if you find a soultion it would be great if you could let me know.

Re: Premium

cynthiacb8 — Fri, 13 Jan 2017 04:47:28 GMT

i have the same problem too since yesterday i pay for premium, but today my spotify still on spotify free.. 😞

Re: Premium

JPalma — Fri, 13 Jan 2017 07:18:30 GMT

Hey there @Crystalcrum, @makayla_2 , and @cynthiacb8! Let's get to the bottom of this. Sometimes things like this happen when two different account exist by accident. Try this out:

Check your subscription page. Your status should be Premium.

If you're on Premium, try signing out and back into the app.
If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt.
If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction:

Let me know if that works for y'all!

Re: Premium

cynthiacb8 — Fri, 13 Jan 2017 07:35:07 GMT

it's not working still free account... 😞

Re: Premium

user-removed — Fri, 13 Jan 2017 08:59:17 GMT

I have premium through fido and it still says free how do i fix this i have tryed everything you said