topic premium in iOS (iPhone, iPad)

premium

samiradavila — Sun, 22 Jan 2017 17:34:15 GMT

Beste,

Ik heb mijn abbonement geupgraded naar premium, nu is er ook 9,99 afgeschreven terwijl de actie was 3 maanden voor 0,99. Nu krijg ik een bericht dat ik geen premium meer ben en nu heb ik weer een gratis abbonement maar ik heb er wel voor betaald? graag zou ik willen weten hoe dit zit.

groetjes

Re: premium

Maxim — Sun, 22 Jan 2017 17:56:39 GMT

Hey @samiradavila,

What payment method have you used?

Re: premium

samiradavila — Sun, 22 Jan 2017 17:58:57 GMT

Hey,

I used IDEAL

Re: premium

Maxim — Sun, 22 Jan 2017 18:00:57 GMT

Ok, are you able to tell me the exact date where you subscribed to Premium?

Re: premium

samiradavila — Sun, 22 Jan 2017 18:03:39 GMT

It was 22 december

Re: premium

Maxim — Sun, 22 Jan 2017 18:07:17 GMT

Thanks for letting me know.

As of 6th December, iDeal is only available as PAYG (pay-as-you-go) payment method which means that if you upgrade to Premium using iDeal, it's non-recurring so you'll revert back to Free after the month.

The 3-for-1 €0.99 introductory offer would only be available if you would've used one of the recurring payment methods such as credit card, PayPal etc.

Hope this helps!

Re: premium

samiradavila — Sun, 22 Jan 2017 18:08:52 GMT

Yes it does! Thankyou!