topic Re: Daily Mixes Error in iOS (iPhone, iPad)

Daily Mixes Error

misslcurrens — Mon, 06 Feb 2017 19:29:12 GMT

Hi my daily mixes recently updated and gave me new ones but when I go to play them I'm getting a error message x I can play daily mix 2 & 3 as they were the only ones I had until recently x I'm using the Spotify app on an iPhone 6s plus with ISO 10.2.1 x I was wondering if anyone can help as I love use the daily mixes thanks x

Re: Daily Mixes Error

osornios — Tue, 07 Feb 2017 02:27:12 GMT

Hey @misslcurrens,

You should try deleting and reinstalling the app. Hopefully that'll fix the issue.

Re: Daily Mixes Error

misslcurrens — Tue, 07 Feb 2017 06:22:06 GMT

Thanks but that was the first thing I try and hasn't helped x

Re: Daily Mixes Error

osornios — Wed, 08 Feb 2017 00:07:41 GMT

@misslcurrens

Have you tested if they work ok in a different device? You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Re: Daily Mixes Error

misslcurrens — Wed, 08 Feb 2017 17:53:53 GMT

Thanks but someone from the Spotify cares twitter page has been trying to help me since last night x