topic Re: Shuffle in iOS (iPhone, iPad)

Shuffle

Bixente — Fri, 27 Jan 2017 22:58:59 GMT

There's a problem on playlists

it is always on shuffle mode ...

Re: Shuffle

Hubo — Sun, 29 Jan 2017 17:26:41 GMT

Hey @Bixente! Welcome to the community!

That's weird! Could you try these steps to turn off shuffle:

Let me know how it goes!

Take care! 🙂

Re: Shuffle

Bixente — Tue, 07 Feb 2017 15:46:14 GMT

Hello

Thank you

I tried it before post my message

it doesnt work ...

the problem appeared at the last update of spotify

Re: Shuffle

Hubo — Tue, 07 Feb 2017 15:47:30 GMT

Hey @Bixente!

Hmm, that's not right! Could you check if there are any songs stuck in your queue? Let me know!

Take care! 🙂

Re: Shuffle

Bixente — Tue, 07 Feb 2017 15:55:24 GMT

that's not the problem

My problem is that spotify doesnt read my playlist in good order

If i choose the alphabetical order it reads a b song and then a x song and then a t song ...

Re: Shuffle

Hubo — Tue, 07 Feb 2017 15:58:18 GMT

Hey @Bixente!

Alright, thanks for your quick reply. Just to confirm, your playlists play won't play in alphabetical order when you sorted them that way? Also, could you let me know the following?

iOS version
Spotify version
Device model

Let me know.

Thanks! 🙂

Re: Shuffle

Bixente — Tue, 07 Feb 2017 16:21:39 GMT

iOS 10.2

Spotify 7.5.0.1023

iPhone 6

Re: Shuffle

Adambananas — Tue, 07 Feb 2017 21:46:34 GMT

I am also having this problem since the new update, and have also tried all the troubleshooting above. All music, including playlists and music played from a search, is always on shuffle.

Re: Shuffle

Hubo — Wed, 08 Feb 2017 15:51:28 GMT

Hey @Bixente!

Thanks for that! I'm not sure what's going on, so I'm going to escalate this one! Hang tight! Also, @Adambananas could you give me your Spotify version, iOS version, device model and are you using Spotify Free or Spotify Premium?

Thanks! 🙂

Re: Shuffle

Adambananas — Thu, 09 Feb 2017 06:13:03 GMT

I'm using Spotify premium, version 7.5.0.1023, iOS version 10.2 on an iPhone 6. Thanks

Re: Shuffle

Hubo — Thu, 09 Feb 2017 21:51:25 GMT

Hey all!

Alright, the guys backstage just got back to me. Could you check if your Premium subscription is still active on this page? Also, could you guys try and reinstall the app? Let me know how it goes.

Take care! 🙂

Re: Shuffle

Hubo — Sat, 11 Feb 2017 17:52:02 GMT

Hey guys!

Are you still having issues? Let me know!

Take care! 🙂

Re: Shuffle

Bixente — Mon, 20 Feb 2017 14:23:43 GMT

Hello

I tried to reinstall spotify but still have the problem