topic Re: Listening offline problem - Status changed to: Need more info in iOS (iPhone, iPad)

Listening offline problem

Mrazovit — Thu, 09 Feb 2017 17:53:55 GMT

Even I'm a premium member and downloaded the songs, while I'm trying to listen the songs offline almost all the songs are ending abruptly in the middle. I couldn't solve that problem...

Re: Listening offline problem - Status changed to: Need more info

Hubo — Thu, 09 Feb 2017 18:17:23 GMT

Hey @Mrazovit! Welcome to the community!

That's not alright! Could you reinstall the app and see if that solves it? Also, what Spotify and OS version are you rocking? Let me know!

Take care! 🙂

Re: Listening offline problem - Status changed to: Need more info

Mrazovit — Thu, 09 Feb 2017 19:37:55 GMT

I tried it but the situation is still the same for some of the songs in my library. I use version 7.5.0.1023. Thanks for help.

iPhone'umdan gönderildi

Re: Listening offline problem - Status changed to: Need more info

Julian — Thu, 09 Feb 2017 20:48:18 GMT

No worries @Mrazovit. In this case, remove all of your offline devices here. Then, reinstall the app again as suggested by @Hubo with these steps. Once that's done, you'll need to download your songs again.

Let us know if that does the trick.

Re: Listening offline problem - Status changed to: Need more info

Mrazovit — Fri, 17 Feb 2017 07:40:51 GMT

Unfortunately no, but when a play the whole song in online mode with internet connection next time I can listen it offline. Listening just a part of the song does not work because when I'm offline I only can listen that part of the song.