topic Re: Back Button Not Responding in iOS (iPhone, iPad)

Back Button Not Responding

Danamite — Sat, 18 Feb 2017 03:17:25 GMT

I've seen a lot of similar threads on the andriod pages, but nothing for iphone. I downloaded the spotify app on my phone today and the "back/previous" button is not working and is grayed out. I can't swipe to the left either; I can only swipe right or hit the "next" button. My iphone is a 5c with ios 10.2.1.

Re: Back Button Not Responding

Swanny — Sat, 18 Feb 2017 03:46:21 GMT

Hey @Danamite, what are you playing from when the back button is grayed out? For example: a playlist, a radio station, album, Daily Mix, etc?

Re: Back Button Not Responding

Danamite — Sat, 18 Feb 2017 04:15:56 GMT

@Swanny I'm just putting the "songs" tab on my library on shuffle.

Re: Back Button Not Responding

Swanny — Sat, 18 Feb 2017 07:19:25 GMT

Hmm ok, are you able to post a screenshot of the back button being grayed out?

Re: Back Button Not Responding

Danamite — Sat, 18 Feb 2017 15:59:09 GMT

Here it is. The difference isn't big, but the button won't work.

Re: Back Button Not Responding

Swanny — Mon, 20 Feb 2017 00:37:38 GMT

Thanks for that, are you possibly able to try uninstalling and reinstalling the app? It is possibly a glitch with the app, which is worth escalating up, however I would like to see if uninstalling and reinstalling fixes the issue 🙂

Re: Back Button Not Responding

Danamite — Mon, 27 Feb 2017 14:13:52 GMT

(Sorry for the late reply) When I tried a premium trial the button started working. If that was the problem then I feel like that's kinda problematic considering you have to pay just to rewind a song.