topic Re: Why can´t i hear the music i downloaded with Spotify Premium? in iOS (iPhone, iPad)

Why can´t i hear the music i downloaded with Spotify Premium?

ShadowLol3000 — Wed, 15 Feb 2017 20:10:10 GMT

So recently with my 2 iphones the 6 and the 5S i can´t hear the music i downloaded.

I have Premium and i can download the music and it says it´s downloaded.

I have the green arrow but when i try to listen to any music with the WIFI off its says i need to be online to hear the music.

I tested it out on android phones and it works normally.

Can some help me?

-Sorry for my bad english.

Re: Why can´t i hear the music i downloaded with Spotify Premium?

Hubo — Thu, 16 Feb 2017 17:54:30 GMT

Hey @ShadowLol3000! Welcome to the community!

Could you try these steps and see if it works after that:

Let me know!

Take care! 🙂

Re: Why can´t i hear the music i downloaded with Spotify Premium?

ShadowLol3000 — Fri, 17 Feb 2017 21:41:14 GMT

It kinda works if i get online and use the account and set it offline and turn the wifi off it works but if i close the app and then open it again it doesn´t works.

Re: Why can´t i hear the music i downloaded with Spotify Premium?

Hubo — Fri, 17 Feb 2017 23:12:58 GMT

Hey @ShadowLol3000!

Alright, let's take a look. Could you give me the following details:

iOS version
Spotify version
Device model

Also, could you try to reinstall the app and see if it works then? Let me know!

Take care! 🙂

Re: Why can´t i hear the music i downloaded with Spotify Premium?

ShadowLol3000 — Sun, 19 Feb 2017 22:40:46 GMT

The IOS version is 10.2.1

The Spotify version is 7.6.0

The device is the iPhone 5S

I have reinstalled the app like 5 times and it didn't work

Re: Why can´t i hear the music i downloaded with Spotify Premium?

Hubo — Mon, 20 Feb 2017 09:59:05 GMT

Hey @ShadowLol3000!

Alright, looks good! How much space have you got left on your device? Also, about how much songs are you trying to download? Let me know!

Thanks! 🙂

Re: Why can´t i hear the music i downloaded with Spotify Premium?

ShadowLol3000 — Mon, 20 Feb 2017 13:47:58 GMT

I have 12,31 GB left

And my playlist has 275 songs

Re: Why can´t i hear the music i downloaded with Spotify Premium?

ShadowLol3000 — Wed, 22 Feb 2017 21:14:05 GMT

Still waiting for a answer.

Re: Why can´t i hear the music i downloaded with Spotify Premium?

Hubo — Thu, 23 Feb 2017 09:46:29 GMT

Hey @ShadowLol3000!

Sorry for the delay! Alright, could you try these steps:

Head to your account
Click 'Offline Devices' in the sidebar
Click 'Remove all devices'
Reinstall the Spotify app
Download your playlists again

Could you let me know if that solves your problem?

Take care!