topic Re: update issue in iOS (iPhone, iPad)

update issue

mur4 — Thu, 09 Mar 2017 18:08:40 GMT

i am a premium user
i am using ios 10.2.1 and updated spotfy to ver.7.8.0
after update spotify got stuck and doesn't turn on or show anything as seen in attachment

Re: update issue

Swanny — Thu, 09 Mar 2017 20:27:20 GMT

Hey @mur4, that's definitely not cool! Are you able to try loading it over mobile data instead of wifi and see if that works?

if that doesn't work, try uninstalling/reinstalling the app and see how that goes.

Let us know how you get on!

Re: update issue

mur4 — Thu, 09 Mar 2017 20:39:49 GMT

i appreciate your help and concern
it did work
but what if i hadn't any internet and wanted it to work offline somewhere like in airplane or in the wild
this is unacceptable
thanxxx a lot for your help