topic Re: Music search in iOS (iPhone, iPad)

Music search

Bamdtc — Thu, 16 Mar 2017 23:09:44 GMT

Hey guys I've recently been searching for songs from an early Eskimo joe album called a song is a city. When I search my Spotify tells me there are no results however the album is available through the site and also on all of my mates Spotify accounts. Why do I not have access to it? I have a premium account

Re: Music search

Bittencourt — Fri, 17 Mar 2017 02:05:40 GMT

Hi @Bamdtc!

Does it happen on your mobile only?

If you click here, can you see the album?

Is your mobile app up to date?

Re: Music search

Bamdtc — Fri, 17 Mar 2017 02:25:41 GMT

The album shows up but only one song and yes it only happens on my mobile. I have reinstalled the app three times just in case

Re: Music search

Bamdtc — Fri, 17 Mar 2017 02:29:57 GMT

It does however play in the safari browser or on the link you posted in the community just now

Re: Music search

Bittencourt — Fri, 17 Mar 2017 02:36:09 GMT

That's odd...

In what country are you? Are you using a VPN in your mobile?

Can you attach a print from the unavailable album screen?

Re: Music search

Bamdtc — Fri, 17 Mar 2017 02:38:41 GMT

I'm in Australia and I'm not using a vpn

Re: Music search

Bamdtc — Fri, 17 Mar 2017 02:39:23 GMT

Re: Music search

Bittencourt — Fri, 17 Mar 2017 02:46:37 GMT

Ok. Can you start playing this album from your web player or desktop app AND THEN change the playback to your mobile to see if it works?

Re: Music search

Bittencourt — Fri, 17 Mar 2017 02:47:46 GMT

You can also create a playlist with the album songs in your desktop or web player, and then restart your mobile app to see if it shows.

Re: Music search

Bittencourt — Fri, 17 Mar 2017 03:23:33 GMT

@Bamdtc, to add songs to a new (or existing) playlist through the web player, just choose the one you want, right click it, and then click on "Add to..." -- then just choose any of your playlists, or create a new one.

www.play.spotify.com

Re: Music search

Bamdtc — Fri, 17 Mar 2017 03:28:12 GMT

Thanks but it still will not show up

Re: Music search

Bittencourt — Fri, 17 Mar 2017 03:35:59 GMT

Have you restarted your mobile app?

Re: Music search

Bamdtc — Fri, 17 Mar 2017 03:37:12 GMT

Yes I did

Re: Music search

Bittencourt — Fri, 17 Mar 2017 03:40:12 GMT

I suggest you give it a few hours to this. Try again tomorrow morning and let me know. If it doesn't work I'll get in touch with the staff for you.