topic Pay Maya Not Acceptable in iOS (iPhone, iPad)

Pay Maya Not Acceptable

User-27 — Sun, 26 Mar 2017 08:00:27 GMT

I used pay maya before to get the premium,and then I cancelled the premium serivce. When Im ready to get the premium, and enter the same details like before for payment, I get an error. See attached image.

Re: Pay Maya Not Acceptable

Hubo — Sun, 26 Mar 2017 11:42:13 GMT

Hey @User-27! Welcome to the community!

That's not cool! Could you try to subscribe with a different device? Let me know how it goes.

Have a nice day! 🙂

Re: Pay Maya Not Acceptable

User-27 — Sun, 26 Mar 2017 11:56:47 GMT

Will try. I let u know if that works.

Re: Pay Maya Not Acceptable

svenmacoyschmid — Mon, 17 Apr 2017 09:38:46 GMT

Having the same problem here this has been going on for days already! And I have enough money on that card

Re: Pay Maya Not Acceptable

Hubo — Mon, 17 Apr 2017 11:23:08 GMT

Hey @svenmacoyschmid! Welcome to the Spotify Community!

That's odd! Could you try to subscribe with a different browser or in an incognito window? Let me know how it goes! 🙂

Take care!

Re: Pay Maya Not Acceptable

svenmacoyschmid — Mon, 17 Apr 2017 11:32:59 GMT

Tried both incognito and another browser but it still won't go through

Re: Pay Maya Not Acceptable

Hubo — Mon, 17 Apr 2017 12:16:11 GMT

Hey @svenmacoyschmid!

That's not cool! What's error message does it show? Also, could you check with your bank that everything's alright? Let me know how it goes! 🙂

Take care!

Re: Pay Maya Not Acceptable

user_09 — Sun, 09 Jul 2017 07:24:06 GMT

I have the same problem here 😞

Re: Pay Maya Not Acceptable

Rhajdc — Mon, 10 Jul 2017 11:33:30 GMT

Any update regarding this error? I also have it and no response yet

Re: Pay Maya Not Acceptable

Hubo — Mon, 10 Jul 2017 15:13:52 GMT

Hey @Rhajdc and @user_09! Welcome to the Spotify Community!

That's odd! Could you tell me a bit more about what's happening? I'd love to take a closer look.

Thanks and take care! 🙂

Re: Pay Maya Not Acceptable

Rhajdc — Mon, 10 Jul 2017 15:47:51 GMT

My spotify premium (student) payment authorization keeps getting an error and I've tried doing the solution in this forum (incognito and other devices method) atleast 6 times and it still doesn't work. I also contacted Paymaya and said that I met the requirements. So what should I do?

Re: Pay Maya Not Acceptable

Hubo — Mon, 10 Jul 2017 15:55:31 GMT

Hey @Rhajdc!

Alright, just to confirm, you have more than ₱65 on your Paymaya card? Also, could you try this on a different network connection? Let me know how you get on! 🙂

Have a great day!

Re: Pay Maya Not Acceptable

JZatu — Mon, 10 Jul 2017 16:01:14 GMT

Hey I'm from Mexico and I'm having the same issues. Already contacted facebook support but no response yet. I've tried with three different devices, 3 credit cards (Visa, MasterCard AND American Express) and 1 debit card and still haven't been able to obtain the premium service again. It was the same issue, I had my premium account then cancelled it and tried to get it again unsuccesfully.

Re: Pay Maya Not Acceptable

Hubo — Mon, 10 Jul 2017 16:15:27 GMT

Hey @JZatu!

Thanks for your post! Just to confirm, the country in your profile matches the country of your payment method? Let me know! 🙂

Thanks, take care!

Re: Pay Maya Not Acceptable

JZatu — Mon, 10 Jul 2017 16:20:14 GMT

Yeah I checked it from the FAQ's and already checked it and it was correct.

Re: Pay Maya Not Acceptable

JZatu — Mon, 10 Jul 2017 16:51:14 GMT

Yeah I checked it from the FAQs and already checked it and it was correct.

Re: Pay Maya Not Acceptable

Hubo — Mon, 10 Jul 2017 17:29:34 GMT

Hey @JZatu!

Alright, before passing this on to Spotify, could you go through these steps once more? Let me know how you get on.

Have a lovely day! 🙂

Re: Pay Maya Not Acceptable

lizbethix — Tue, 11 Jul 2017 05:56:42 GMT

hi! how can i have a refund on my paymaya account? i subscribed to spotify student premium but cant push through since i dont have the documents to prove that i am a student. but it was charged anyway. i want to have the refund as soon as possible. thanks!

please

user_09 — Fri, 14 Jul 2017 23:25:15 GMT

please resolve this problem ASAP

Re: Pay Maya Not Acceptable

Hubo — Sat, 15 Jul 2017 10:22:45 GMT

Hey @lizbethix!

That charge is most likely a pending charge, so no worries, it should disappear after a few days. Let me know if it won't disappear and I'll be happy to look into it. 🙂

Thanks, have a great day!