topic Re: help ! in iOS (iPhone, iPad)

help !

MaxB13 — Fri, 24 Mar 2017 00:02:45 GMT

my downloaded offline songs are constantly getting deleted and my account is auto signing out ! please help ASAP

Re: help !

Hubo — Mon, 27 Mar 2017 14:22:06 GMT

Hey @MaxB13! Welcome to the community!

That's not cool. Let's get you back rocking again! Could you try to reinstall the Spotify app on your device? Also, what device and iOS version are you using Spotify with? Let me know! 🙂

All the best!

Re: help !

MaxB13 — Tue, 28 Mar 2017 20:06:20 GMT

hey,

i have tried to reinstall it before... i am using an iphone 6 with IOS 10.3 (beta i believe)

Re: help !

MaxB13 — Thu, 06 Apr 2017 19:51:26 GMT

Hello ?

Re: help !

Hubo — Sat, 08 Apr 2017 09:28:08 GMT

Hi @MaxB13!

Sorry for the delay! Could you remove all your offline devices here? Also, make sure you're on the latest stable iOS and Spotify version available. Let me know how it goes.

Have a nice weekend! 🙂

Re: help !

MaxB13 — Sat, 08 Apr 2017 14:58:41 GMT

There seems to be multiple of my one device and sadly cannot go back on IOS. Is there anyway to verify it something like that on your end so it won't keep logging me out? Thanks

Re: help !

Hubo — Sat, 29 Apr 2017 10:28:56 GMT

Hey @MaxB13!

Bear in mind that I'm not a Spotify employee. You can remove all devices yourself on this page. Could you try to redownload your songs after that? Let me know how it goes!

Have a great weekend! 🙂

Re: help !

MaxB13 — Sat, 08 Apr 2017 15:13:03 GMT

Ah thank you, didn't realize, sadly I have already tired it XD, still nothing! Thank you for all of yiur help

Re: help !

Hubo — Sun, 09 Apr 2017 10:16:23 GMT

Hey!

Alright, could you remove all offline devices once more, and then reinstall the app on your phone? Let me know if it works after that!

Have a nice weekend! 🙂

Re: help !

Hubo — Tue, 11 Apr 2017 13:03:37 GMT

Hey dude!

Are you still having issues? Have you tried the steps from my previous post? Let me know! 🙂

Have a great day!

Re: help !

MaxB13 — Sat, 29 Apr 2017 00:47:38 GMT

Yes sorry tried everything still isn't working !!! I need some hard reset or something !

Re: help !

Hubo — Sat, 29 Apr 2017 10:30:07 GMT

Hey @MaxB13!

Thanks for trying and bearing with me! 🙂

Could you check if these are the case:
1- Are you using any cache-clearing apps?

2 - Are you using 'Low Power Mode' on your device when this happens?

3 - Does this happen when you have low battery on your device?

Let me know! 🙂

Have a great weekend!