topic Re: App not working in iOS (iPhone, iPad)

App not working

Mounia — Thu, 06 Apr 2017 17:07:53 GMT

hi, my app looks like it's updating or something, but it isn't, i can't open it, i can't delete it and i can't access it through the app store, it has been like this for two days

Re: App not working

MattSuda — Sun, 09 Apr 2017 08:44:20 GMT

Hey @Mounia

Can you restart your iOS device to see if that helps?

Re: App not working

Mounia — Sun, 09 Apr 2017 13:16:00 GMT

Hi, thanks for the response! I tried already it did nothing

Re: App not working

MattSuda — Mon, 10 Apr 2017 00:08:36 GMT

Hey @Mounia

What device do you have? iPhone, iPad, or iPod Touch?

Which version of iOS are you using?

Try this:

Signing out of iTunes on your device should terminate the stuck download.

To be sure, after you've signed out, simply reboot your device before signing back in.

Launch the Settings app on your device.
Tap on iTunes & App Store (you'll need to scroll down a ways)
Tap on your current Apple ID at the top.
Tap on Sign Out in the popup menu that appears.
Reboot
After your iPhone has restarted, Sign in to iTunes/App Store again

Then after that check to see if you can update the Spotify app in the app store.

Does this help?

Re: App not working

Mounia — Mon, 10 Apr 2017 11:16:24 GMT

Hey! I am using IOS 9.3.2 on an iphone
Thanks for that,i just tried, unfortunately it didn't work

Re: App not working

MattSuda — Mon, 10 Apr 2017 11:58:03 GMT

@Mounia

Thanks for trying the steps I provided.

At this point it seems to be a problem with iOS/iPhone and not Spotify.

I suggest you contact Apple support for help or visit an Apple Store for help if you can.

Re: App not working

Mounia — Mon, 10 Apr 2017 17:14:41 GMT

okay thanks for the help!