topic Frozen app in iOS (iPhone, iPad)

Frozen app

phk_xb — Wed, 12 Apr 2017 01:33:09 GMT

Hello, the app on my iPhone says waiting. I can't delete it or open it. It looks like it did an update today, April 11th

MattSuda — Wed, 12 Apr 2017 05:31:47 GMT

This sounds like a problem with iOS, and not with Spotify.

Try this:

Signing out of iTunes on your device should terminate the stuck download.

To be sure, after you've signed out, simply reboot your device before signing back in.

Then after that check to see if you can update the Spotify app in the app store.

Does this help? If not, I suggest contacting Apple support. They even have a support account on Twitter.

phk_xb — Wed, 12 Apr 2017 21:46:06 GMT

This did not work, before I tried this another app updated no problem. I will contact apple about this.

Janx89 — Fri, 14 Apr 2017 08:23:55 GMT

I'm having the same problem. Have you had any success with Apple?

phk_xb — Fri, 14 Apr 2017 12:42:59 GMT

I did do a chat with them, while they were looking into it the app deleted itself and I was able the re load it.