topic Re: Premium subscription in iOS (iPhone, iPad)

Premium subscription

Borla350z — Fri, 21 Apr 2017 12:21:44 GMT

I subscribed to premium on my android device but now I have an iPhone 7 and it says that my account is for free listening? Can someone help me please

Re: Premium subscription

Maxim — Fri, 21 Apr 2017 12:22:57 GMT

Hey @Borla350z,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

If you don't have another email address, note how you log into the Spotify app usually.
If you use your Facebook details try entering your Spotify username (if you created one originally).
If you use your Spotify username try entering just your email address.

Re: Premium subscription

Borla350z — Fri, 21 Apr 2017 12:25:37 GMT

Yes I have tried that and nothing. I subscribed with my gmail account and I
entered same password on my iphone. It shows the same music library that I
had on my android device but I cannot download nor skip through songs

Re: Premium subscription

Borla350z — Fri, 21 Apr 2017 12:25:38 GMT

Re: Premium subscription

Maxim — Fri, 21 Apr 2017 18:43:30 GMT

Please reach out to Spotify Support through one of the channels below:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.