topic Re: Iphone in iOS (iPhone, iPad)

Iphone

Shulim — Wed, 26 Apr 2017 09:25:00 GMT

Have spotify premium.downloaded spotify multiple times. Will only get basic.
Account info up to date and paid.
Message says my premium trial is over when I log in

Re: Iphone

MattSuda — Wed, 26 Apr 2017 09:41:51 GMT

Hey @Shulim

Check out this support article:
https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

Does that help?

Re: Iphone

Shulim — Wed, 26 Apr 2017 11:56:39 GMT

Tx but no
Went thru all those steps multiple times
Subscription paid (have Sonos,works there)
Deleted,deleted on iPhone re install same , "premium trial expired"
crazy

Re: Iphone

MattSuda — Wed, 26 Apr 2017 12:30:12 GMT

@Shulim

In this case,

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.