topic Re: 3 devices limit bug in iOS (iPhone, iPad)

3 devices limit bug

galap — Sat, 15 Apr 2017 19:16:20 GMT

I just bought a new iPhone.
Installed Spotify then started downloading my offline songs to be notified after I downloaded 1000 songs that I had reached the 3 devices limit. Fair enough I go to device management and see 3 devices all called the same (iPhone) which is also a problem (dealt with in another thread). Anyway, i actually delete all devices from my account page to start fresh and start downloading the songs again... but now I keep getting the error message saying I have already reached the 3 devices limit.. there is clearly a bug here as I am only using 3 devices to download songs for offline use. Spotify please look into this bug asap

Re: 3 devices limit bug

galap — Tue, 02 May 2017 06:54:46 GMT

I really appreciate the support from Spotify here...

2 weeks and still no support...

Re: 3 devices limit bug

MattSuda — Wed, 03 May 2017 11:19:17 GMT

Hey @galap

This community forum is user to user support. A reply is not guaranteed.

If you're still seeing the error message when you are sure you are only using 3,

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.