topic Re: HEEEEEEELP ME 😭 in iOS (iPhone, iPad)

HEEEEEEELP ME 😭

kathelynalmeida — Tue, 02 May 2017 10:52:37 GMT

Good morning!

I have an iPad 3rd generation is an iPod 5th generation all are updated but I face difficulties to use Spotify. The application opens, I select a song and then it closes itself. Can someone help me please?

Re: HEEEEEEELP ME 😭

Hubo — Tue, 02 May 2017 13:28:49 GMT

Hey @kathelynalmeida! Welcome to the Spotify Community!

Help's here! -- Could you try a quick reinstall of the Spotify app with these steps? Let me know how you get on! 🙂

Have a great day!

Re: HEEEEEEELP ME 😭

kathelynalmeida — Tue, 02 May 2017 13:48:28 GMT

I've done it a thousand times and it's no use. Do you have any other way to help me?

Re: HEEEEEEELP ME 😭

Hubo — Tue, 02 May 2017 13:49:52 GMT

Hey @kathelynalmeida!

Got it! How much space have you got left on your device? Also, what Spotify and iOS version are you rocking? Let me know! 🙂

Have a great day!

Re: HEEEEEEELP ME 😭

kathelynalmeida — Tue, 02 May 2017 13:57:20 GMT

Ipad: 1,7GB

ipod: 27,2GB

Re: HEEEEEEELP ME 😭

Hubo — Tue, 02 May 2017 14:00:21 GMT

Hey @kathelynalmeida!

Alright, thanks! What Spotify and iOS version are you rocking? Also, if you have any screenshots which could be helpful, it'd be great if you could attach those.

Thanks for your patience with this one!