topic Re: Premium not working in iOS (iPhone, iPad)

Premium not working

user-removed — Tue, 30 May 2017 18:05:36 GMT

My account online is premium, it says it very clearly on my account screen. When I use Spotify on my iPhone it's not registering as a premium account. Any advice? Thanks

Re: Premium not working

Robert_W — Wed, 31 May 2017 22:14:18 GMT

Hey @user-removed,

Welcome to the forums!

First, could you check confirm your account status on your iPhone by going here:

https://www.spotify.com/account/subscription/

If it shows premuim can you please sign out, then clear the cache. Sign back in and see if that resolves issue. If not please try a reinstall of the app and see if that fixes it. (Only if your status shows premium).

If your account still shows free please take a look at this handy flow-chart to help you solve this.

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like!

Please let me know if you need help with anything else.

Re: Premium not working

joseph_k_hale — Thu, 01 Jun 2017 02:09:10 GMT

Try signing out of the Spotify app and then signing back in, and if that doesn't work I would contact a Spotify rep.