topic Cannot delete saved track from Spotify iOS app. in iOS (iPhone, iPad)

Cannot delete saved track from Spotify iOS app.

KmingC — Sat, 17 Jun 2017 09:20:51 GMT

Could any can give me suggestion!!??

i saved some tracks via Spotify app on my phone, but I face two problems.
(1) the saved track seems did not remove from my devise,
example:
- With saved track on my phone. Spotify app size is 2Gb (check via setting --> storage from my phone)
- After delete saved track (by un-click on saved tag), the Spotify app size is also 2Gb, size is not change. It seems still save in my devise!! Right?

(2). How do I check which track I saved in my devise??? Right now I just depend on my memorise, the app seems does not have any direct way to check it.

please help and give me some suggestion on those problems.

thank you thank you thank you !!!

Re: Cannot delete saved track from Spotify iOS app.

Jack — Tue, 13 Jun 2017 10:03:10 GMT

Hi @KmingC, help's here!

Just to clarify, are you saving the tracks in Your Music or are you saving music for offline listening (a Premium-only feature)?

We'd recommend checking the device for any firmware updates at this stage, and making sure you have latest the app version by following these steps.

If you could also let us know the exact device that you're using, that'd be great.

Keep us in the loop!

Re: Cannot delete saved track from Spotify iOS app.

KmingC — Tue, 13 Jun 2017 10:27:36 GMT

Hello JackS,

Thanks for your help.

I save the tract for offline listening, my account is premium account, my
Spotify app version is 8.4.3.884.

My device info. as below:
Device: iPhone 6 Plus
iOS: 10.3.2

K Ming.