topic Re: Logging in in iOS (iPhone, iPad)

Logging in

Colton_lef — Mon, 12 Jun 2017 01:17:47 GMT

I've made various accounts but they keep forcing me out after two weeks saying that I can only use Spotify abroad for that long but I've made the accounts in the US and stayed in the US. I even tried seeing if it said I was in a different country but it said I was in the US so now I don't know what to do.

Re: Logging in

Bittencourt — Mon, 12 Jun 2017 02:12:52 GMT

Hey @Colton_lef, welcome to the Spotify Community!

Do you use a VPN in your device?

What device(s) do you use to access Spotify?

Re: Logging in

Colton_lef — Mon, 12 Jun 2017 04:12:50 GMT

Yes I do

Re: Logging in

Bittencourt — Mon, 12 Jun 2017 12:00:22 GMT

Ok, it must be the cause of this issue.

Please turn it off and try again. It should work!

Re: Logging in

Colton_lef — Mon, 12 Jun 2017 18:11:03 GMT

I just tried that but once VPN is off the internet connection is gone for a few seconds then after a few second the internet and VPN connections come back

Re: Logging in

Bittencourt — Mon, 12 Jun 2017 18:13:16 GMT

I see. Well, I'm not a VPN specialist, so I can't help you with that.

But once you manage do disable it properly your Spotify will work the way it should!

Re: Logging in

Colton_lef — Tue, 13 Jun 2017 14:19:59 GMT

Alright, thank you so much you've been very helpful.

Re: Logging in

Bittencourt — Tue, 13 Jun 2017 14:31:34 GMT

No problem, let me know if you need further help.