topic Re: Log in problems in iOS (iPhone, iPad)

Log in problems

Vikstroom — Thu, 22 Jun 2017 14:51:15 GMT

When i'm opening the app it says "get an account" or "log in". It doesn't matter how many times i push both of the buttons. I can't get access.

Re: Log in problems

ItsJamesJ — Thu, 22 Jun 2017 15:24:51 GMT

Hey, Vikstroom!

That certainly does sound a little odd, let's try a few troubleshooting ideas before we go any further 🙂

Firstly, have you tried closing the app and restarting it? To completely close the app, double tap the home button and swipe up/down Spotify so it no longer appears in your active apps.

If that doesn't work, are you connected to WiFi or are you trying this over cellular? If you're connected to WiFi, it could be your network's firewall preventing access to Spotify's servers. If this is the case, probably best we try using cellular just to login or see if you can disable the firewall momentarily/allow access to Spotify.

Finally, if all else has failed so far, let's try a fresh installation of the app. Just uninstall the app by holding down on it, click the 'x' to remove it and then reinstall it from the app store 🙂

Let me know how it goes,

- James

Re: Log in problems

jasmijn2002 — Thu, 22 Jun 2017 19:57:07 GMT

My spotify account was disabled. This was the mail i got:

Your payment provider has recovered a late unauthorized payment for Spotify Premium. We have returned the amount and your Spotify account disabled.

At any rate, I can not access my account anymore. 

I would like to return my account, How can I handle that? Yeah, I'm not English. So it may be that my spelling is not good
I hope you can help me

Greeting Jasmijn

Re: Log in problems

ItsJamesJ — Sun, 25 Jun 2017 12:42:21 GMT

That would be due to your bank revoking the payment to Spotify.

To resolve this, you'll have to reach out to Spotify Support.

You can reach them here, https://www.spotify.com/about-us/contact/