Family plan doesn't recognize two iPhones at same time

Steveandrob — Sat, 29 Jul 2017 19:45:21 GMT

Help! My partner and I got a family plan so we could listen on our iPhones. We registered the two different phones but Spotify treats them as one device, so that only one of us can control the music. (He hears my selections only or vice versatile). How to fix?

Re: Family plan doesn't recognize two iPhones at same time

Maxim — Sun, 30 Jul 2017 08:49:45 GMT

Hey @Steveandrob,

It sounds like all family members are trying to use the same Spotify account to listen to music at the same time. To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have a Spotify account yet, they can sign up on http://spoti.fi/2e1FH6k.

You can learn how to invite family members to your Premium for Family plan here: https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/

topic Re: Family plan doesn't recognize two iPhones at same time in iOS (iPhone, iPad)

Family plan doesn't recognize two iPhones at same time

Re: Family plan doesn't recognize two iPhones at same time