topic Re: Spotify not working in iOS (iPhone, iPad)

Spotify not working

floramix — Mon, 31 Jul 2017 03:59:46 GMT

Ok so I usually stream my music on my iPad mini. But I recently got a new phone (iPhone 6) and downloaded Spotify on it. I logged in and everything but as soon as I went to my playlist, the songs were gray and they wouldn't let me play them, but when I went on my ipad, it was fine. I tried deleting and redownloading the app but it didn't work. Any idea how to fix this ?

Re: Spotify not working

kas0403 — Mon, 31 Jul 2017 04:47:03 GMT

@floramix You can only stream music on one device at a time, music can view as unavailable if mulltiple devices are open to Spotify at once. Another common reason why songls look unavailable is if you are offline on the iPhone, the songs would not be downloaded like they would be on the iPad. Please let me know how this works for you and if you have any additional questions.

Hope that helps.

Happy Listening!

Re: Spotify not working

floramix — Mon, 31 Jul 2017 21:10:45 GMT

I've closed it on my iPad and even deleted the app. But when I dig deeper it said "premium only" on my phone and would not let me play the music whatsoever. But on my iPad it is letting me stream

Re: Spotify not working

kas0403 — Mon, 31 Jul 2017 22:36:30 GMT

I would double check that Premium has not ran out on your account, you can also send screeenshots of your issue so I can better asses the situation.
Hope that helps.
Happy Listening!