topic Re: not receiving ANY notifications in iOS (iPhone, iPad)

not receiving ANY notifications

onurakoglu — Sat, 06 Jun 2015 23:10:41 GMT

all the settings are set correctly, but i stopped receiving notifications a few weeks back somehow. i tried deleting and reinstalling the app and also turning off and back on the notifications, but it didn't work. what could be the issue?

Re: not receiving ANY notifications

Mattosaurus — Sun, 07 Jun 2015 01:57:03 GMT

When you say all the Settings are set correctly, did you look at the phone settings as well as this?

Re: not receiving ANY notifications

onurakoglu — Sun, 07 Jun 2015 11:16:58 GMT

Yeah. I found out why. On the iOS app's settings interface, "Disable all notifications" is under the email section. I checked that box thinking that it will only disable email notifications. Now on the link you sent, it shows as a seperate tab, which shows that it is disabling push notifications as well.

So, the iOS app's settings section UI is misleading and causing this problem.

Thank you for making me discover it on web.

Kind Regards,
Onur

Re: not receiving ANY notifications

Mattosaurus — Sun, 07 Jun 2015 15:49:14 GMT

Glad I could help! Let me know if you run into any other problems, but hopefully that won't happen.

Re: not receiving ANY notifications

onurakoglu — Fri, 12 Jun 2015 12:08:06 GMT

As a matter of fact, it turned out that it's not the solution. I edited the setting as unticking disable all notifications, but I haven't got a single notification since then. I checked that there have been albums released, but I'm not getting any notifications! What else could be causing this issue? I will try to shoot it.

Thanks,

Onur

Re: not receiving ANY notifications

onurakoglu — Sat, 11 Jul 2015 17:37:47 GMT

By the way, I found my exact issue. Here it is, and there is not a solution to it yet:

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Cannot-uncheck-quot-Disable-all-email-notifications-quot/td-p/1068061/highlight/false

Re: not receiving ANY notifications

Quper — Sat, 05 Aug 2017 02:04:50 GMT

Fancy writing big paragraph to Spotify asking 'what's going on?'