topic Re: Spotify won't play on my iphone in iOS (iPhone, iPad)

Spotify won't play on my iphone

Aberdeen15 — Tue, 23 Oct 2012 19:43:32 GMT

Hi,

suddenly after months of using spotify, in off line mode, on my iPhone it no longer plays the songs. So spotify still opens but when I hit play the track doesn't start at all...

what coul that be?

Re: Spotify won't play on my iphone

Peter__ — Wed, 24 Oct 2012 15:55:42 GMT

Hey! 🙂

Have you been in online mode on your device recently?

Spotify requires you to connect to their servers at least once every 30 days to verify your subscription to continue using offline playlists.

Peter

Re: Spotify won't play on my iphone

Aberdeen15 — Wed, 24 Oct 2012 19:34:01 GMT

Thanks Peter.

yes, I have been online so not sure what it is...

it's literally just happened and everything works fine other than on my iPhone and the songs just don't start.

bizarre!!

neil

Re: Spotify won't play on my iphone

AdmireEddie18 — Fri, 14 Dec 2012 05:39:47 GMT

i just got Spotify premium on my desktop and i got the the where you can hear it on your phone too. so i got spotify on my phone and it has all my playlist there but when i go to a song it tells me i have to be a spotify premium member to hear it and it only lets me listen to the radio. how can i hear the songs on my iphone?

Re: Spotify won't play on my iphone

EmilOfS — Fri, 14 Dec 2012 11:43:12 GMT

Hi,

Delete the app and reinstall it.

//E

Re: Spotify won't play on my iphone

MsVonE305 — Mon, 08 Jul 2013 11:22:07 GMT

Hello :

I just paid fo rmy spotify and it won't play on my phone netherit always happens!

Re: Spotify won't play on my iphone

Joe — Mon, 08 Jul 2013 11:28:13 GMT

Are you saying that the spotify app doesn't work on your iphone or that the premium features are missing? Please reinstall the app following these instructions and be sure to log in with the correct credentials. Shout if you still have problems.

Re: Spotify won't play on my iphone

MsVonE305 — Mon, 08 Jul 2013 21:34:46 GMT

My spotify won't work on my phone Im getting frustrated omg

Re: Spotify won't play on my iphone

Peter__ — Mon, 08 Jul 2013 21:38:40 GMT

@MsVonE305 wrote:

My spotify won't work on my phone Im getting frustrated omg

"Won't work" isn't particularily helpful in diagnosing the problem.

Are you getting an error message, if not can you describe what is happening when you try and play a track?

Peter

Re: Spotify won't play on my iphone

nikaylasuns3t — Mon, 08 Jul 2013 22:50:49 GMT

@Aberdeen15 wrote:

Hi,

suddenly after months of using spotify, in off line mode, on my iPhone it no longer plays the songs. So spotify still opens but when I hit play the track doesn't start at all...

what coul that be?

NS

spotify wont play at all on my phone and I payed $62 dollars for spotify premium and its hasn't worked!?

Re: Spotify won't play on my iphone

Peter__ — Tue, 09 Jul 2013 17:07:45 GMT

@nikaylasuns3t wrote:

@Aberdeen15 wrote:

Hi,

suddenly after months of using spotify, in off line mode, on my iPhone it no longer plays the songs. So spotify still opens but when I hit play the track doesn't start at all...

what coul that be?

NS

spotify wont play at all on my phone and I payed $62 dollars for spotify premium and its hasn't worked!?

What error message are you getting?

Peter

Re: Spotify won't play on my iphone

user-removed — Tue, 09 Jul 2013 18:39:19 GMT

Suddenly my Premium subscription on my iPhone won't play any track that I search or from my playlists, they're all grey. I checked the payment and it went through. What can be wrong?

Re: Spotify won't play on my iphone

Peter__ — Tue, 09 Jul 2013 18:41:56 GMT

@user-removed wrote:

Suddenly my Premium subscription on my iPhone won't play any track that I search or from my playlists, they're all grey. I checked the payment and it went through. What can be wrong?

Can you try killing the Spotify app and starting it again and/or rebooting your phone?

Peter

Re: Spotify won't play on my iphone

user-removed — Tue, 09 Jul 2013 18:53:37 GMT

I killed the app and downloded a new one and loged in, but still the same problem...

Re: Spotify won't play on my iphone

Peter__ — Tue, 09 Jul 2013 18:54:43 GMT

Do you get a specific error message when you tap a track or does it just do nothing?

Peter

Re: Spotify won't play on my iphone

user-removed — Tue, 09 Jul 2013 18:56:14 GMT

It says Premium required, but at my login page it says I have an ongoing subscription.

Re: Spotify won't play on my iphone

Adam — Tue, 09 Jul 2013 19:03:22 GMT

Hey rododendron, I've just taken a look at your account and it looks like you've started a new Premium subscription on a Facebook-connected account.

Get in touch here and one of our support team will be able to get that extra account deleted and get you set back up on your original one.

Re: Spotify won't play on my iphone

MsVonE305 — Tue, 09 Jul 2013 19:08:17 GMT

No it is not playing !

Re: Spotify won't play on my iphone

MsVonE305 — Tue, 09 Jul 2013 19:08:38 GMT

I reinstalled the app twice I don't understand why

Re: Spotify won't play on my iphone

Adam — Tue, 09 Jul 2013 19:17:52 GMT

@MsVonE305 wrote:
I reinstalled the app twice I don't understand why

I've just checked your account and it seems you're currently on an Unlimited subscription. You'd need to upgrade to Premium to use Spotify on your iPhone, which you can do from your subscription page.