topic Re: premium not working on iphone in iOS (iPhone, iPad)

premium not working on iphone

danieljoergense — Tue, 22 May 2012 15:33:58 GMT

Hi,

my premium account dosnt work on my iphone anymore. Playlists are gone and when i try to stream a song it says: "You need a premium account to play this song".

Why is this?

last premium order id: 76591768015

Re: premium not working on iphone

Sam — Tue, 22 May 2012 15:39:10 GMT

Hi,

Welcome to the Community! Looks like you have two accounts here. A new, free account created through Facebook, and your Premium account, attached to the username 'danieljoergensen'.

Just make sure you log in with the username 'danieljoergensen' and your Spotify password, and you'll access the right account. You'll be able to relink it to Facebook once you're in.

Re: premium not working on iphone

msherid — Tue, 29 May 2012 23:46:00 GMT

HELP!!! I have had premium for a couple of months now and today my Spotify does not work on my iPhone. It says that I am not a premium user but I am!!! I have the account set up through my Facebook. I am a paying customer and therefore expect to use Spotify on my phone!

Re: premium not working on iphone

Sam — Wed, 30 May 2012 06:30:23 GMT

Msherid - It looks like there was some trouble taking the previous payment. It does look to be sorted now though, are you now able to log in?

Re: premium not working on iphone

charlypops — Wed, 30 May 2012 07:15:49 GMT

Hi I have a similar problem on my Iphone 4 this morning.

I can login with my FB account but all my playlist are gone !

And I have a messge (in french) : "Votre offre d'essai expire dans 47 heures" -> it seems that I am recognized by the app like a free member.

Can somebody fix that problem please ?

Charles

Re: premium not working on I pad

bsider — Sun, 22 Jul 2012 14:56:14 GMT

Hi in the last week or so spotify stopped working on my Ipad. It will play a song for 57 seconds then stop. It is having an issue with syncing all my playlists as well. Any Solution for this? It is really frustrating when you pay and cant use the app. I also unisntalled it and re-installed it and still nothing.

Please help!

Re: premium not working on I phone

Benn14 — Thu, 26 Jul 2012 22:50:39 GMT

Hi,

There is a problem setting my spotify to online mode on my iphone, it continuously says "connecting..." so i cannot search or add any new songs.

any idea why this is?

Re: premium not working on I phone

Sam — Fri, 27 Jul 2012 06:49:35 GMT

Benn14 - This may be related to a little server hiccup that's been going on, can you get in now?

Re: premium not working on I phone

Randisco — Fri, 27 Jul 2012 16:04:13 GMT

Hi Mod,

I am having the same problem but it has lasted over for about 3 days. Premium account on iPhone 3G but the app is constantly saying "connecting" so it renders the service essentially unusable.

Any recommendations?

Thanks

Re: premium not working on iphone

andydl007 — Fri, 27 Jul 2012 23:27:25 GMT

My 48 hour Spotifyl worked perfectly. Now I signed up for the 30 trial, and it does not work on my Iphone. When I turn on Spotify, it plays one song half way through, stops & won't play anything else.

Re: premium not working on iphone

mightyelh — Sat, 28 Jul 2012 02:55:33 GMT

No songs from radio/playlists, etc. will play on my phone, whether or not I'm connected to wifi. I have fiddled with online/offline mode and this doesn't seem to make a difference. I'm sure that I have clicked "available offline" for each playlist on my computer's spotify account, but still nothing at all will play...even when i'm connected to the internet on my phone.

Re: premium not working on iphone

Sam — Mon, 30 Jul 2012 13:26:09 GMT

Mightyelh - Have you synced your music to be 'Available offline' before you turned the app 'Offline'?

Re: premium not working on iphone

andydl007 — Mon, 30 Jul 2012 22:46:48 GMT

I reinstalled Spotify, now it works perfectly.

Re: premium not working on iphone

conormfinn — Mon, 30 Jul 2012 19:08:46 GMT

I just subscribed to premium, but it isn't working on my phone or on my computer. How can I fix it?

Re: premium not working on iphone

AmeliaJene — Mon, 30 Jul 2012 19:54:03 GMT

I just signed up for the 30 day premium trial and I cannot get it to work in my iphone. It keeps telling me "Only Premium users can stream on demand." Help please?

Re: premium not working on iphone

shilloh_nicolle — Mon, 30 Jul 2012 19:59:34 GMT

I downloaded the Spotify app a month ago. After the 48 hour trial ended I decided to use the free radio station. Well today I purchased the premium subscription so I can listen to music on my iphone. How do I get the premium to appear on my iphone because it will only play through radio station?

Re: premium not working on iphone

muziqimajeen — Mon, 30 Jul 2012 20:23:44 GMT

hey huys i just bought the premium in my computer but its not going to my iphone eventhough i logged in correctly, plss HELP ASAP

Re: premium not working on iphone

jamess188 — Mon, 30 Jul 2012 22:15:27 GMT

Hi,

Im having the same issues with my premium account. I just upgraded my account about an hour ago and when i tried to play a certain song, it says that i have to upgrade to premium. I logged in and out and reninstalled the application but im still getting the same error. pleas help!!

thank you

Re: premium not working on iphone

Chrome — Mon, 30 Jul 2012 22:26:26 GMT

Me too. I signed up for the premium account a couple of hours ago and receive the same prompt when I try and play a song on an iPad. Deleted and reinstalled the app, but I still get the same message.

Re: premium not working on iphone

andydl007 — Mon, 30 Jul 2012 22:46:26 GMT

sorry, NOW it works perfectly