topic Betreff: Activation premium in iOS (iPhone, iPad)

Activation premium?

Petrbouskaik — Wed, 18 Oct 2017 18:26:00 GMT

Hi, i have problem with premium i bought premium but in my app have just Free... some photos here... what i think... premium acc will start after 30 days or what?

please contact me on petrbouskaik@seznam.cz

thanks Petr...

Betreff: Activation premium?

Luke — Wed, 18 Oct 2017 18:29:23 GMT

Hi!

When you go to the Spotify support page it says this:
We're currently experiencing issues processing new Premium subscription applications. We're looking into it. Stay tuned for updates.

I think this could be your problem.

Best regards.

Betreff: Activation premium

Petrbouskaik — Wed, 18 Oct 2017 18:35:06 GMT

Ok i must wait or? What we think 1 day 2 days?

Betreff: Activation premium

Luke — Wed, 18 Oct 2017 18:37:09 GMT

Hi again!

A few minutes ago Spotify released the news that everything should work now again. Maybe this is it for you too?

Best regards.

Betreff: Activation premium

Petrbouskaik — Wed, 18 Oct 2017 18:53:14 GMT

Not working.. 😞 what can i do? Can i see inmy app my premium somewhere?

Betreff: Activation premium

Luke — Wed, 18 Oct 2017 18:56:12 GMT

I think you should contact the Spotify support when it’s not working.

You can do this here.

Betreff: Activation premium

Petrbouskaik — Wed, 18 Oct 2017 18:58:16 GMT

And how problem can i write .. my english is not verry good..

Betreff: Activation premium

Luke — Wed, 18 Oct 2017 19:02:52 GMT

I think you can write something like this:

Dear Spotify team,

I just subscribed to Spotify premium but it’s not working when I try to use the app. It says that I’m on an free account.

Could you please check what’s wrong with my account?

Best regards.

Betreff: Activation premium

Petrbouskaik — Wed, 18 Oct 2017 19:04:33 GMT

Thanks so much

Betreff: Activation premium

Luke — Wed, 18 Oct 2017 19:07:57 GMT

No problem