topic Spotify stops playing abruptly in iOS (iPhone, iPad)

Spotify stops playing abruptly

robbiek54 — Thu, 26 Oct 2017 20:25:23 GMT

When I try to play a song, it stops playing a few seconds after it starts. It appears to be playing (the play/pause icon is still the pause symbol), but no audio comes out, and the track bar is stationary. This problem only occurs when I am using cellular data and I have T-Mobile.

I am getting this issue on an iPhone 7 and I've had this issue since iOS 10.

*UPDATE* I made a new account, and it seems to be working (for now). I am treating this as a temporary fix, as I want to keep my followers/followings along with my playlists/library.

Re: Spotify stops playing abruptly

Bethany_Dawn — Mon, 23 Oct 2017 02:11:43 GMT

Hi,

It sounds more like a cellular issue and not Spotify. Depending on your signal strength you may not have enough tower coverage to support the streaming. This will happen to me sometimes when I travel and hit weak spots for my cell signal. It clears up when I am in better range or on wifi.

Re: Spotify stops playing abruptly

robbiek54 — Mon, 23 Oct 2017 02:22:07 GMT

That's what I thought too, but other apps such as Pandora work perfectly fine in the same conditions. I've run internet tests and received perfectly acceptable results. I've even streamed movies right after trying Spotify. This error occurs every time I try to play a song off of a WiFi connection.

Re: Spotify stops playing abruptly

SetUK — Mon, 23 Oct 2017 02:45:48 GMT

Solution:

1.I would advise you make a playlist of the songs you like then sign out of Spotify

2. delete the app and re download it as you might have an older version of the app with bugs

3.when you re download it go into iphone Settings -Data make sure Data is switched on for the Spotify app,

4.Sign in and it should work as normal plus all your music will still be there.

Re: Spotify stops playing abruptly

robbiek54 — Thu, 26 Oct 2017 20:19:54 GMT

I’ve tried this several times, getting the same error