topic Re: Playback interrupted by other user - Very strange bug/security issue in iOS (iPhone, iPad)

Playback interrupted by other user - Very strange bug/security issue

Kaegan — Mon, 16 Oct 2017 08:39:48 GMT

Last Saturday something very particular happened while I was using Spotify. I was listening music on my iPhone when all of a sudden the music stopped. I checked my phone and apparently my account was being used via web player.

This was very strange, because I never use the web player and there should be no other people who are able to log in to my account. To be sure I wasn’t hacked, which I do not think is the case, I logged out everywhere instantly and changed my Facebook and Spotify passwords.

I checked the playlist that was playing and it was a playlist made by user ‘erindavis23’, who had over a thousand playlists called ‘Playlist’ consisting of (mostly the same) 4 songs. I think this would be worth checking out if you aren’t already, it seems to me this account is using some sort of bot? I think it’s very strange someone has a means to control what my account is playing.

Please contact me in case more information is required.

Re: Playback interrupted by other user - Very strange bug/security issue

Tex0gen — Mon, 16 Oct 2017 13:25:00 GMT

I'd strongly recommend changing your password as this means someone has access to your account.

Re: Playback interrupted by other user - Very strange bug/security issue

Verhoeve — Tue, 17 Oct 2017 06:21:36 GMT

Have the exact same thing going on, it's starting to drive me nuts.... keeps happening every day, not every minute, but at least once, sometimes multiple times a day, exact same account name....

Re: Playback interrupted by other user - Very strange bug/security issue

samclarke666 — Tue, 17 Oct 2017 09:14:13 GMT

Same thing happening to me, same username too

Re: Playback interrupted by other user - Very strange bug/security issue

Kaegan — Tue, 17 Oct 2017 09:33:28 GMT

Like I said in the post, I logged out and changed my passwords instantly. I do not believe someone has full access to my account, I think they're exploiting some sort of bug.

Re: Playback interrupted by other user - Very strange bug/security issue

samclarke666 — Tue, 17 Oct 2017 09:50:20 GMT

Yep, I think the same. All Spotify support said was "have you given any friends access to your account"

Re: Playback interrupted by other user - Very strange bug/security issue

Mephy — Tue, 17 Oct 2017 22:01:36 GMT

I have the exact same issue, with the exact same username.

Re: Playback interrupted by other user - Very strange bug/security issue

nienic — Thu, 19 Oct 2017 16:33:44 GMT

Today I had the same. The same user's playlist (erindavis23).

Re: Playback interrupted by other user - Very strange bug/security issue

Verhoeve — Thu, 19 Oct 2017 16:41:17 GMT

Can't Spotify aknowledge the problem and tell us what's being done to fix it? It's really freaking annoying...

Re: Playback interrupted by other user - Very strange bug/security issue

stuiterveer — Thu, 19 Oct 2017 18:52:52 GMT

The exact same happened to me just now. Same behavior, same user. User was logged in(?) through the web player and signed off again after starting the playlist. The songs weren't even fully played, but skipped in order to "start" all songs.

If Spotify support is really neglecting this then they will have huge problems on their end once more and more people report the same behavior. I wonder what it will take for them to actually investigate this - how public do they want this to get?

Re: Playback interrupted by other user - Very strange bug/security issue

a_sayers — Thu, 19 Oct 2017 22:26:06 GMT

Just had this happen to me - Googled it, which is how I found this.

Was listening online on my phone and the songs paused a couple of times. Last time it did it I looked and it said it was playing from a playlist made by erindavis23 on the web player - presumably on his/her's computer as I was using my phone.

I changed my password immediately, but still, Spotify should look into this!

Re: Playback interrupted by other user - Very strange bug/security issue

MagicGary — Thu, 19 Oct 2017 23:45:52 GMT

I have also had this issue. Taken the same security precautions. Glad to see I'm not the only one, hopefully this is nothing too serious.

Re: Playback interrupted by other user - Very strange bug/security issue

L1ng — Sat, 21 Oct 2017 14:33:31 GMT

Yup exact same thing - Keep trying to listen on Spotify web player - I think my original Spotify account password got hacked and because I linked it up with Facebook I never noticed. If anyone experiences something similar make sure that you change your password then go to Account > Sign out everywhere (But I imagine changing password would do the same thing...)

Re: Playback interrupted by other user - Very strange bug/security issue

josedevian — Sun, 22 Oct 2017 04:08:48 GMT

Happened to me in these last few days.

Yes.

With the same user. Same playlist. Via Spotify Webplayer.

He/she always listens to Bailando - Spanish Version by Enrique Iglesias

Any help?

Re: Playback interrupted by other user - Very strange bug/security issue

Sebasty — Sun, 22 Oct 2017 12:12:00 GMT

Hey all!

I looked the user up too, it does look like some sort of a strange bot-like account. Unknown number of playlists, 4 songs in each where only the 1st song changes.

Do you have Premium account?

Going to your Spotify account page, hitting 'Sign Out Everywhere' and then changing the password should generally kick out every unauthorized user and device.
Also, make sure you're not using some strange apps. Don't worry about the Lithium one, that'll be added back as soon as you visit this page anyway, should you revoke its access.

I also recommend reading this article about what to do when your account has been compromised. 🙂

Re: Playback interrupted by other user - Very strange bug/security issue

LoganHelps — Sun, 22 Oct 2017 12:25:33 GMT

Hey all! Try @Sebasty‘s tips to make sure your account is secure. We are doing our best to get spotify to take a look at this bug. Patience is key.

Was there anyone at your house or same wifi that could have done it?

Thanks

Logan

Re: Playback interrupted by other user - Very strange bug/security issue

Kaegan — Mon, 23 Oct 2017 08:38:40 GMT

I have thought about this for a while and I do think it has to be some sort of security issue.

For those that have encountered this, would you mind providing some information so we might learn more? (since Spotify is apparently not picking this up yet)

1) What device were you listening on?

2) Do you log in by username or Facebook?

3) Premium/free?

4) How often has this occured?

5) Have you logged out everywhere and changed password? (If so, did it happen again after?)

6) Do you use any Spotify apps?

7) Do you use any password plugins?

For me:

1) iOS, iPhone 6s

2) Facebook

3) Premium (through telecom provider promotion)

4) Once

5) Yes, did not happen again

6) No, only thing I used was some collab party playlist app about 2 years ago

7) Yes, LastPass

Re: Playback interrupted by other user - Very strange bug/security issue

ChristinaHe — Wed, 25 Oct 2017 20:17:14 GMT

I Had the same Problem even with the Same Person Werks ago ... I changed Passwords Bit now Its there again...

Re: Playback interrupted by other user - Very strange bug/security issue

Mephy — Sat, 28 Oct 2017 18:58:11 GMT

Still having this issue after changing my password multiple times.

Re: Playback interrupted by other user - Very strange bug/security issue

MekzNL — Thu, 16 Nov 2017 21:38:01 GMT

Same here. It's freaking me out.. Once I was listening music in my car and of kept going on stopping my music.

This is going on for more than a month now! Please Spotify, you can't ignore this.... I really love using Spotify for years already and I do not want to leave because of unacceptable security issues at a company as big as this