topic Re: My songs won’t download offline in iOS (iPhone, iPad)

My songs won’t download offline

CeliaA — Fri, 08 Dec 2017 19:54:13 GMT

I have tried and tried again, deleted the app twice but no matter what my songs just won’t download! Help!

Re: My songs won’t download offline

Bethany_Dawn — Sat, 09 Dec 2017 00:37:06 GMT

Hi CeliaA!

Have you already tried downloading on a secure WiFi connection?

Re: My songs won’t download offline

CeliaA — Sat, 09 Dec 2017 15:34:53 GMT

Yes, still no hope!

Re: My songs won’t download offline

Bethany_Dawn — Sat, 09 Dec 2017 19:23:14 GMT

Let me check on something else - does your device has enough internal storage space to download all the songs? And are you trying through a download playlist function?

Re: My songs won’t download offline

CeliaA — Sat, 09 Dec 2017 19:26:52 GMT

I have over 4GB of storage left, and it is both albums and playlists that will not download. I also am not exceeding the 3 device feature in place

Re: My songs won’t download offline

Bethany_Dawn — Sat, 09 Dec 2017 19:36:38 GMT

Is there a way you can include some screenshots of the steps you take when trying to download and what your settings look like? Based on the info you've provided so far it doesn't seem like there are any obvious reasons it shouldn't download.

Re: My songs won’t download offline

CeliaA — Sat, 09 Dec 2017 19:39:57 GMT

Has been stuck on 0/65 for 2 hours now and has been trying to download the Mumford and sons album for an hour