topic Re: I can't log onto my spotify iPhone app in iOS (iPhone, iPad)

I can't log onto my spotify iPhone app

mrojas527 — Sat, 23 Aug 2014 08:26:36 GMT

I'm having trouble logging onto my Spotify account through my iphone app. I keep getting a message that my user name or password is wrong. I have changed my password twice. Anyway to get the issue resolved?

Re: I can't log onto my spotify iPhone app

Josh — Sat, 23 Aug 2014 08:37:20 GMT

Hello!

Have you tried a clean install? You can follow the instructions here to do that. Also, are you able to login everywhere else?

Re: I can't log onto my spotify iPhone app

mrojas527 — Sat, 23 Aug 2014 14:01:31 GMT

I can log onto the website, just not the app.

Re: I can't log onto my spotify iPhone app

Joe — Sat, 23 Aug 2014 14:38:11 GMT

Are you logging in with exactly the same credentials? If your account is linked to facebook, you need to log in with your facebook credentials and will need the facebook app installed on your mobile.

Re: I can't log onto my spotify iPhone app

Patty123 — Sun, 24 Aug 2014 09:24:15 GMT

i have the same problem

Can login in spotify webpage but cannot login in iphone and ipad app

Please help

Re: I can't log onto my spotify iPhone app

MattSuda — Sun, 24 Aug 2014 09:30:56 GMT

Hey guys! We are currently looking into this problem.

We will post back when we get more information.

Re: I can't log onto my spotify iPhone app

Silverado — Sun, 31 Aug 2014 14:08:32 GMT

Reset password go to the online version log in update profile information update current password and then go log in on the app.

Re: I can't log onto my spotify iPhone app

jeremygoh — Mon, 01 Sep 2014 17:37:53 GMT

The issues with logging in should be pretty much sorted, if there's other problems you guys are having just let us know

Re: I can't log onto my spotify iPhone app

solccs — Sun, 11 Jan 2015 17:51:17 GMT

I'm unable to log on via iOS on iPad. Log on via web is ok. I have reset password and problem persists. I've reinstalled the app and problem persists. Don't know what to do anymore...

Re: I can't log onto my spotify iPhone app

MattSuda — Sun, 11 Jan 2015 22:47:58 GMT

@solccs

I suggest you contact support so they can take a look at your account and help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

Re: I can't log onto my spotify iPhone app

gchronis — Sat, 14 Mar 2015 20:23:15 GMT

I have never such poor working app as I have seen with spotify! Pure crud and even worse on doid and real bad on my iphone. Save your self the aggrevation and just use pandora atleast it works!

@mrojas527 wrote:
I can log onto the website, just not the app.

Re: I can't log onto my spotify iPhone app

victorklassen — Sat, 27 Jun 2015 21:09:49 GMT

Did not work

Re: I can't log onto my spotify iPhone app

lalalalala — Mon, 20 Jul 2015 12:06:34 GMT

Had the same problem but I probably found a solution*:

labels say "username and password"

Although on the webinterface you can type your email and password as well.

But the (iphone) app does not seem to work with email.

I tried to login about 10 times, reset password, uninstalled the app... nothing seemed to work.

But then I took a closer look at the login form labels and tried one last, simple thing.

You have to enter - as the label says - your username and NOT your registered email.

At least this worked for me.

*So it is no technical problem or bug but an interface/usability/user expactation issue 😛

Users don't read ... (me included)

Re: I can't log onto my spotify iPhone app

Cori54331 — Mon, 20 Jul 2015 14:50:14 GMT

I had same problem and could not figure it out, I tried everything. That worked for me as well. THANK YOU!! THANK YOU!!

Re: I can't log onto my spotify iPhone app

Monkeytown — Sat, 25 Jul 2015 13:52:48 GMT

I have the same problem. I can log in at the spotify webpage on my iPhone via safari, but I can not log in via the app. I've recently changed my password 2 times. The app tells me always that I can't log in, username or password is wrong ... I'm sure it's the right password. Maybe it has something to do with the fact that I've cleared the spotify app today without logging out. Then I've installed it again and couldn't log in as mentioned above. Please help me.

Re: I can't log onto my spotify iPhone app

Cori54331 — Sat, 25 Jul 2015 14:58:28 GMT

Try using user id NOT email address. For me I just removed yahoo.com and I got in app fine.

Re: I can't log onto my spotify iPhone app

user-removed — Thu, 20 Aug 2015 20:58:41 GMT

Thanks a ton!

Re: I can't log onto my spotify iPhone app

Markwaltpowell — Wed, 09 Sep 2015 20:55:14 GMT

Same issue iOS 8 app reinstall fixed it.

Re: I can't log onto my spotify iPhone app

Jimikinz1 — Fri, 25 Sep 2015 22:42:03 GMT

None of these work for me. Once I hit log in it just sits and nothing happens. Tried all the things above. Glad I didn't pay yet, seems like a junk app to me

Re: I can't log onto my spotify iPhone app

yichiariel — Mon, 19 Oct 2015 06:53:48 GMT

worked for me as well, thank you so much!!!!! big help