topic Betreff: SOME SONGS DON'T START in iOS (iPhone, iPad)

SOME SONGS DON'T START

marianigiorgio — Sat, 24 Feb 2018 07:31:13 GMT

dear community, i have about 1000 songs downloaded on my iphone 8...when playing them randomly, sometimes some songs don't start automatically....in summary, either from all songs or from my play-list, i can play 3-4-10 songs with no problem...then suddenly comes one song who does not play even if it's downloaded like any other...can you help me please?

the attached snap-shot shows a song downloaded but not playing automatically...

thanks.

Betreff: SOME SONGS DON'T START

songassistant — Sat, 24 Feb 2018 07:42:19 GMT

Hello!

Please tell me if the problem also occurs in online mode.

If not, try tapping on the three dots near a song, which isn't playing, and tap on "Repair song".

Please note: You must be online for this.

Betreff: SOME SONGS DON'T START

marianigiorgio — Sat, 24 Feb 2018 08:02:30 GMT

Hi, the problem occurs "off-line" only but I don't see any "repair" message when touching the 3 dots

Betreff: SOME SONGS DON'T START

songassistant — Sat, 24 Feb 2018 15:58:58 GMT

I'm sorry, i made a mistake.

Please delete these songs from your downloaded ones and download them again

Betreff: SOME SONGS DON'T START

marianigiorgio — Sun, 04 Mar 2018 08:58:06 GMT

No, only off-line...however, followed suggestion (found on internet) to removed app and re-loaded it...now all working fine (apparently).

thanks.