topic Re: No Radio Button on iOS iPhone X in iOS (iPhone, iPad)

No Radio Button on iOS iPhone X

docsgp — Sat, 10 Mar 2018 20:56:30 GMT

Downloaded the latest version of Spotify on my iPhone X. There is no radio button on the app menu. I have icons for "Home, Search, Your Playlists, and Premuim", but nothing for radio. Any ideas?

Re: No Radio Button on iOS iPhone X

user-removed — Sun, 11 Mar 2018 02:48:58 GMT

Hey! Could you provide any screenshot?

Re: No Radio Button on iOS iPhone X

docsgp — Sun, 11 Mar 2018 03:00:39 GMT

Here is a screenshot. My son has an iPhone 7s and the latest iOS and Spotify, and he has an icon at the bottom for Radio.

Re: No Radio Button on iOS iPhone X

user-removed — Sun, 11 Mar 2018 12:36:04 GMT

Could you provide app version, please?

Re: No Radio Button on iOS iPhone X

user-removed — Sun, 11 Mar 2018 12:40:32 GMT

Also, have you tried these steps: https://support.spotify.com/article/reinstallation-of-spotify?

Re: No Radio Button on iOS iPhone X

docsgp — Sun, 11 Mar 2018 18:38:34 GMT

Version 8.4.43

Re: No Radio Button on iOS iPhone X

docsgp — Sun, 11 Mar 2018 18:39:45 GMT

I have reinstalled and it is still missing a radio button option.

Re: No Radio Button on iOS iPhone X

user-removed — Thu, 15 Mar 2018 12:59:36 GMT

Hello, Check this out:
https://community.spotify.com/t5/Ongoing-Issues/no-radio-option-on-my-ios/idc-p/4418017#M71616

Re: No Radio Button on iOS iPhone X

Melody — Wed, 28 Mar 2018 11:22:37 GMT

Hey @docsgp,

Thanks for coming to the Spotify Community!

We're always testing things in order to improve Spotify. There's some more info on this here: https://support.spotify.com/article/why-am-i-seeing-different-features-than-my-friends

/M

Re: No Radio Button on iOS iPhone X

docsgp — Wed, 28 Mar 2018 16:58:15 GMT

So I understand clearly. There are several explanations that have been given on this thread. First is that this is a test on iOS devices to remove the radio feature. Next, it is currently being looked into, but now the actually answer is that Spotify simply likes to change things without notification or explanation. Yet, you have a premium for pay system in which you contractually agree to provide certain services to your customers. Do you have a section in your TOS that says you reserve the right to change the expected services without notification and without compensation for subscribed consumers? If not, then there seems to be no reason to trust that Spotify will consistently deliver the product I assumed I would agree to by subscribing. All in all it does not look good to simply change things without warning for different users and not be able to provide a consistent explanation.